Internship Opportunity

Meta Holidays is seeking enthusiastic, customer-focused, and organized professionals to join our team as Receptionist / Tour Coordinator. This role combines front desk operations with tour coordination responsibilities, ensuring exceptional customer service while assisting clients with travel arrangements and tour bookings.

Key Responsibilities

Reception Duties

• Welcome and assist clients and visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls and emails.
• Manage the reception area to ensure a clean and welcoming environment.
• Schedule appointments and maintain visitor records.
• Handle general administrative and clerical tasks.

Tour Coordination Duties

• Assist clients with tour packages, travel itineraries, and booking inquiries.
• Coordinate domestic and international tour arrangements with clients and vendors.
• Prepare quotations, booking confirmations, and travel-related documentation.
• Communicate with hotels, airlines, transport providers, and other travel partners.
• Ensure timely follow-up with clients before and after bookings.
• Resolve customer queries and provide prompt support throughout the travel process.
• Maintain accurate records of bookings, payments, and customer information.

• Prior experience in reception, customer service, travel, or tour coordination is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and internet applications.
• Ability to work under pressure and meet deadlines.
• Positive attitude, professional appearance, and customer-oriented mindset.

Required Skills

• Customer Service
• Communication & Interpersonal Skills
• Tour & Travel Coordination
• Front Desk Management
• Time Management
• Multitasking
• Problem-Solving
• Organizational Skills
• MS Office Proficiency
• Attention to Detail

What We Offer

• Competitive salary and benefits.
• Professional growth and learning opportunities.
• Friendly and collaborative work environment.
• Opportunity to work in the dynamic travel and tourism industry.