Meta Holidays is seeking enthusiastic, customer-focused, and organized professionals to join our team as Receptionist / Tour Coordinator. This role combines front desk operations with tour coordination responsibilities, ensuring exceptional customer service while assisting clients with travel arrangements and tour bookings.
Key Responsibilities
Reception Duties
- Welcome and assist clients and visitors in a professional and courteous manner.
- Answer, screen, and direct incoming phone calls and emails.
- Manage the reception area to ensure a clean and welcoming environment.
- Schedule appointments and maintain visitor records.
- Handle general administrative and clerical tasks.
Tour Coordination Duties
- Assist clients with tour packages, travel itineraries, and booking inquiries.
- Coordinate domestic and international tour arrangements with clients and vendors.
- Prepare quotations, booking confirmations, and travel-related documentation.
- Communicate with hotels, airlines, transport providers, and other travel partners.
- Ensure timely follow-up with clients before and after bookings.
- Resolve customer queries and provide prompt support throughout the travel process.
- Maintain accurate records of bookings, payments, and customer information.
