Billing and Rental Operation Executive

The Billing and Rental Operation Executive is responsible for managing day-to-day rental operations, preparing quotations and invoices, coordinating equipment bookings, maintaining rental records, and ensuring efficient customer service. The role also supports inventory management and works closely with the technical team to ensure equipment is prepared, dispatched, and returned in good condition.

Basic knowledge of cameras, lighting equipment, filmmaking, or media production will be considered an added advantage.

Key Responsibilities

Rental Operations

• Handle rental inquiries via phone, email, website, and walk-in customers.
• Prepare rental quotations and confirm bookings.
• Coordinate equipment reservations and rental schedules.
• Maintain the rental calendar and monitor equipment availability.
• Prepare rental agreements and related documentation.
• Coordinate equipment dispatch and return with the technical team.
• Ensure all rented equipment is checked out and checked in according to company procedures.

Billing & Documentation

• Prepare quotations, invoices, delivery notes, and payment receipts.
• Verify rental charges, overtime, transportation, and additional service fees.
• Maintain accurate billing records and customer accounts.
• Follow up on outstanding payments and security deposits.
• Assist in preparing daily, weekly, and monthly financial reports related to rental operations.

Customer Service

• Provide excellent customer support before, during, and after rentals.
• Explain rental policies, equipment usage, and terms & conditions to customers.
• Handle customer feedback and resolve operational issues promptly.
• Build and maintain strong relationships with production houses, photographers, broadcasters, content creators, and corporate clients.

Inventory & Equipment Coordination

• Coordinate with warehouse and technical staff regarding equipment availability.
• Update inventory movement records accurately.
• Report damaged, missing, or malfunctioning equipment.
• Assist in stock audits and inventory verification.

Administrative Duties

• Maintain customer records and rental history.
• Organize digital and physical documentation.
• Generate operational reports as required.
• Support the Operations Manager in improving rental processes and operational efficiency.

• Bachelor's degree in Business Administration, Management, Accounting, Information Technology, or a related field is an advantage.
• Candidates with Intermediate (+2) qualification and relevant experience may also apply.
• Diploma or training in Film Production, Photography, Media Studies, or a related field will be an added advantage.
• Minimum 1–2 years of experience in rental operations, administration, customer service, or billing.
• Prior experience in a film equipment rental company will be preferred.

Required Skills

• Strong communication, interpersonal, and customer service skills.
• Good organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using billing, accounting, ERP, or inventory management software.
• Basic knowledge of professional cameras, lighting, grip, and audio equipment is an advantage.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and accuracy.

Key Performance Indicators (KPIs)

• Accuracy of quotations and invoices.
• Timely processing of rental bookings.
• Customer satisfaction and service quality.
• Equipment utilization rate.
• Timely billing and payment collection.
• Accurate inventory records and documentation.
• Compliance with company rental procedures.

Benefits

• Competitive salary.
• Performance-based incentives.
• Professional training and development.
• Exposure to professional filmmaking equipment and rental operations.
• Career growth opportunities within the film and media industry.
• Other benefits as per company policy.

• Candidates should be flexible to work evenings, weekends, or public holidays when supporting film productions or special projects.

  Shift Timings

• Morning Shift: 6:00 AM – 2:00 PM

• Evening Shift: 2:00 PM – 10:00 PM

  Applicants may apply according to their preferred and available shift.

About Kimbu Rental

Kimbu Rental is a professional film equipment rental company providing cinema cameras, lenses, lighting, grip, audio equipment, drones, and production support services to filmmakers, broadcasters, photographers, and content creators across Nepal.