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Support Executive

No. of Openings 1
Industry Import & Trading
Category Customer Service
Location Kathmandu
Job Level Junior Level
Salary Nrs. Monthly (Negotiable)
Work Shift Day Shift
Education Level Intermediate (+2)
Desired Candidate Male Only
Experience 6 months
Expiry date Jun 19, 2026 (13 days left)
Two/Four Wheeler Require Two-wheeler
Skills Client Communication, Dealing with customer, Aftersales Management, Problem solving skills, Management

Job Description

Kel Innovation Private Limited is looking for a proactive and customer-oriented Support Executive to manage product demonstrations, installations, and maintenance services. The role requires traveling to various locations, providing excellent customer support, and ensuring a seamless experience for clients. The candidate must have strong communication and time management skills, with a primary focus on delivering timely and efficient on-site, in-site service and support to customers.

Key Responsibilities:

Demonstrate products to customers, clearly explaining features and benefits.
Install, set up, and provide servicing & maintenance of products at client locations or through phone calls.
Deliver products securely and on time.
Address customer inquiries and provide on-site support.
Record visits and services performed for reporting purposes.
Other assigned field or office-related tasks.

Job Specification

Minimum: +2 or equivalent.
Preferred experience in a customer support role.

Skills and Abilities:

Ability to effectively describe product features and functionality.
Basic technical knowledge and troubleshooting skills.
Intermediate computer skills.
Excellent customer service and problem-solving abilities.
Strong time management and the ability to work independently.

Other Requirements:

Must own a two-wheeler with a valid driver’s license.
Flexibility to travel frequently.
Adaptable to dynamic work environments.

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About Company

Kel Innovation is a forward-thinking company dedicated to delivering innovative hardware, software, and IT solutions for businesses. With a focused pr...