IT Support Technician

Fintech International Pvt. Ltd. is seeking a proactive and technically skilled Support Technician to join our growing team. The role primarily involves providing on-site technical support for our digital payment solutions deployed across the public transportation network. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, networking, and system-related issues while ensuring minimal downtime of deployed devices.

Key Responsibilities

• Provide on-site technical support for deployed digital payment devices and systems.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, maintain, and replace field equipment when required.
• Perform preventive maintenance and routine inspections of deployed systems.
• Coordinate with internal technical teams for issue escalation and resolution.
• Prepare service reports, maintenance records, and incident documentation.
• Ensure timely response and resolution of field support requests.
• Assist in testing newly deployed devices and system upgrades.
• Maintain inventory of technical equipment, spare parts, and tools.
• Travel frequently to client locations and operational sites as required.

• Bachelor's Degree in BCIT, BIT, or a related Information Technology discipline.
• Minimum 1–2 years of experience in technical support, field support, hardware maintenance, or network support.
• Fresh candidates with exceptional technical competence may also be considered. 

Technical Knowledge & Skills

The ideal candidate should possess knowledge in:

• Computer hardware installation, troubleshooting, and maintenance.
• Networking fundamentals (LAN/WAN, TCP/IP, DHCP, DNS).
• Router, switch, and Wi-Fi configuration.
• Windows operating systems and basic Linux knowledge.
• Device installation, configuration, and diagnostics.
• POS terminals, embedded devices, or IoT devices (preferred).
• Basic database and system connectivity troubleshooting.
• Mobile application installation and configuration.
• Preventive maintenance practices.
• Remote troubleshooting tools (AnyDesk, TeamViewer, etc.).
• Basic electrical troubleshooting for low-voltage devices.
• Understanding of API/device connectivity will be an advantage.

Required Competencies

• Strong analytical and troubleshooting abilities.
• Excellent problem-solving skills.
• Ability to work independently under minimal supervision.
• Good communication and interpersonal skills.
• Ability to prioritize multiple field assignments.
• Customer-oriented approach with professional conduct.
• Willingness to travel extensively within assigned operational areas.

Additional Requirements

• Must possess a valid two-wheeler (bike) driving license.
• Willingness to perform frequent field visits.

Note: Ability to work beyond standard office hours in emergency situations, if required.