Customer Support Executive
- No. of Openings 2
- Industry Automobile
- Category Customer Service
- Location Pulchowk, Lalitpur
- Job Level Junior Level
- Salary Nrs. Monthly (Negotiable)
- Work Shift Day Shift
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Jun 18, 2026 (13 days left)
- Skills Customer Service, Presentation Skills, Compliance and Security, Strong interpersonal skills, Communication skills, Organizing Skills
Job Description
The Customer Support Executive is responsible for ensuring an excellent customer experience by handling inquiries, supporting showroom visitors, coordinating customer follow-ups, maintaining CRM records, monitoring customer satisfaction, and assisting the sales team in delivering high-quality service throughout the sales process.
Job Responsibilities
- Actively listen to customer inquiries, concerns, and feedback with empathy and understanding.
- Assist sales representatives in scheduling test drives, vehicle presentations, and customer follow-ups.
- Attend showroom customer while sales representative gets busy attending other customers
- Maintain and update customer records in the CRM system and generate performance dashboard.
- Conduct follow-up calls with customers before & after vehicle sales.
- Monitor customer satisfaction levels and prepare feedback reports.
- Maintain compliance with company customer service standards and policies.
Job Specification
- Bachelor's degree (running or completed) in Business Administration, Marketing, Management, or a related field
- Freshers can apply (1+ years of experience related field is preferred)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Excellent interpersonal and communication skills with a customer-focused approach.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Knowledge of automotive products, features, and industry trends is advantageous.
About Company
BYD Lalitpur, Eco Drive Automobiles is the authorized dealership for BYD cars in Lalitpur region. Located at Pulchowk, we offer the full range of B...
BYD Lalitpur, Eco Drive Automobiles is the authorized dealership for BYD cars in Lalitpur region. Located at Pulchowk, we offer the full range of BYD’s innovative EV lineup. Our dealership focuses on delivering a superior customer experience through skilled sales, CRM, and service teams. As a rapidly growing organization, we emphasize professionalism, customer satisfaction, and long-term career development for our employees. BYD Lalitpur continues to expand its presence as a trusted dealership.
