Inbound Tour Officer
- No. of Openings 2
- Category Hospitality/ Travel/ Ticketing/ Tour
- Location Thamel, Kathmandu
- Job Level Junior Level
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Apr 14, 2026 (12 days left)
- Skills Strong Communicationa and Presentation Skills, Communication skills, Good team management, Professional Service
Job Description
Key responsibilities:
Handle enquiries from international clients and travel agents promptly and professionally.
Design customised tour itineraries based on client preferences, budget, and duration.
Coordinate all travel arrangements, including hotels, transport, guides, and activities.
Manage bookings, reservations, and confirmations with vendors and partners.
Provide accurate information about destinations, culture, permits, and travel requirements.
Welcome and assist tourists upon arrival and ensure smooth tour operations.
Monitor ongoing tours and ensure quality service delivery throughout the trip.
Handle customer complaints, emergencies, and last-minute changes efficiently.
Maintain regular communication with clients before, during, and after the tour.
Negotiate rates and contracts with hotels, transport companies, and service providers.
Prepare costings, quotations, and invoices for tour packages.
Ensure proper documentation, including permits, insurance, and travel records.
Coordinate with guides, drivers, and the operations team for smooth execution.
Collect feedback from clients and work on service improvement.
Promote and upsell additional tours, activities, or services.
Maintain records of bookings, client data, and sales reports
Job Specification
Bachelor’s degree in tourism, hospitality, travel management, or a related field.
Prior experience in inbound tourism, a travel agency, or tour operations is preferred.
Excellent knowledge of local destinations, culture, heritage, and tourist attractions.
Strong communication skills in English; additional foreign languages are an advantage.
Proficiency in travel booking software, online reservation systems, and MS Office.
Customer service and interpersonal skills to handle diverse international clients.
Negotiation and vendor management skills for hotels, transport, and guides.
Ability to plan, organise, and execute customised itineraries efficiently.
Problem-solving and crisis management skills for emergencies or schedule changes.
Attention to detail in tour arrangements, documentation, and payments.
Sales and marketing skills to promote tour packages and upsell services.
Time management skills to handle multiple tours and clients simultaneously.
Flexibility to work during weekends, holidays, and peak tourist seasons.
Honest, professional, and culturally sensitive personality.
About Company
Desire Nepal is a government registered adventure travel and Tour Company established by a group of young dynamic and adventure tours experts who h...
Desire Nepal is a government registered adventure travel and Tour Company established by a group of young dynamic and adventure tours experts who have been working in this field for more than a decade. Desire Nepal treks and tours offers off-the-beaten-treks, small group, family, youth and school adventures in the Himalayan kingdom of Nepal, Tibet and Bhutan.
Desire Nepal treks and tours offer white water rafting, wildlife safari tour in Chitwan National Park and Bardia National park and we take you to the world heritage sites in Kathmandu, Patan and Bhaktapur. Desire Nepal treks and tours active trekking trips to the Everest Base Camp, Annapurna Base camp, Annapurna Circuit, around Manaslu, Upper Mustang and to other trekking region in Nepal, Tibet and Bhutan are life time journey for adventure enthusiasts.
