Inbound Tour Officer

Handle enquiries from international clients and travel agents promptly and professionally.

Design customised tour itineraries based on client preferences, budget, and duration.

Coordinate all travel arrangements, including hotels, transport, guides, and activities.

Manage bookings, reservations, and confirmations with vendors and partners.

Provide accurate information about destinations, culture, permits, and travel requirements.

Welcome and assist tourists upon arrival and ensure smooth tour operations.

Monitor ongoing tours and ensure quality service delivery throughout the trip.

Handle customer complaints, emergencies, and last-minute changes efficiently.

Maintain regular communication with clients before, during, and after the tour.

Negotiate rates and contracts with hotels, transport companies, and service providers.

Prepare costings, quotations, and invoices for tour packages.

Ensure proper documentation, including permits, insurance, and travel records.

Coordinate with guides, drivers, and the operations team for smooth execution.

Collect feedback from clients and work on service improvement.

Promote and upsell additional tours, activities, or services.

Maintain records of bookings, client data, and sales reports

Bachelor’s degree in tourism, hospitality, travel management, or a related field.

Prior experience in inbound tourism, a travel agency, or tour operations is preferred.

Excellent knowledge of local destinations, culture, heritage, and tourist attractions.

Strong communication skills in English; additional foreign languages are an advantage.

Proficiency in travel booking software, online reservation systems, and MS Office.

Customer service and interpersonal skills to handle diverse international clients.

Negotiation and vendor management skills for hotels, transport, and guides.

Ability to plan, organise, and execute customised itineraries efficiently.

Problem-solving and crisis management skills for emergencies or schedule changes.

Attention to detail in tour arrangements, documentation, and payments.

Sales and marketing skills to promote tour packages and upsell services.

Time management skills to handle multiple tours and clients simultaneously.

Flexibility to work during weekends, holidays, and peak tourist seasons.

Honest, professional, and culturally sensitive personality.