Customer Service Representative
- No. of Openings 1
- Industry Hospitality
- Category Customer Service
- Location Thapagaun , New Baneshwor , Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. Monthly (Negotiable)
- Work Shift Flexible
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Jun 05, 2026 (15 days left)
- Skills Administrative, Analytical, Communication skills, Customer Service, KPI (Key Performance Indicators), Record Keeping, Interpersonal Skills
Job Description
Cake Koseli is looking for a friendly, responsible, and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and service delivery.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and company policies
- Handle and resolve customer complaints in a professional manner
- Process orders, applications, forms, and customer requests
- Maintain and update customer records and account information
- Follow up with customers to ensure proper issue resolution
- Escalate complex issues to the relevant department when necessary
- Meet individual and team performance targets (KPIs)
- Ensure a high standard of customer satisfaction and service quality
Job Specification
Requirements:
- +2 completed or currently pursuing a Bachelor’s degree
- Good communication skills in English and Nepali
- Basic computer skills (typing, email, internet browsing)
- Polite, friendly, and customer-oriented attitude
- Ability to work calmly under pressure during busy hours
- Flexibility in working shifts
- Prior customer service experience is an advantage (not mandatory)
Working Hours & Shift:
• Working Hours: 8:00 AM – 7:00 PM
• Weekly Off: 2 days per week , only 5 working days
Working Hours & Shift:
Salary & Benefits:
- Salary during provisional period (first 3 months): NPR 16,875
- Salary after 3 months: NPR 20,767 (including PF benefits)
- First salary increment based on performance evaluation after 3 months
- Provident Fund (PF) applicable after completion of provisional period
- Paid leave after provisional period
- Lunch provided .
- Transportation allowance provided.
- Incentives and bonuses based on target achievement
- Overtime pay for extra working hours and off days
