Support Executive
- No. of Openings 2
- Industry IT & Telecommunication
- Category Support Officer
- Location Gyaneswor, Kathmandu District
- Job Level Junior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 6 months
- Expiry date Jan 13, 2026 (Expired)
- Skills Customer Service, System Troubleshooting, Record keeping, Documentation, Reporting, Communication skills, Analytical, Problem solving skills
Job Description
The Support Executive is responsible for providing efficient operational and customer support, ensuring smooth internal processes, and maintaining high service standards. This role supports the organization’s core functions, troubleshooting operational issues, and facilitating seamless workflows.
Key Responsibilities:
- Respond to client and internal queries promptly and professionally
- Troubleshoot operational or technical issues, ensuring timely resolution
- Maintain accurate records of requests, incidents, and resolutions
- Coordinate with different teams to ensure smooth workflows
- Support process improvements and contribute to operational efficiency
- Uphold professional standards in all communications and documentation
Job Specification
- Qualification: Bachelor’s degree in any field
- Experience: Prior hands-on experience of at least one year in the relevant field
Skills & Competencies
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Proficiency in digital tools, MS Word, Excel, and internet-based platforms
- Ability to manage multiple tasks in a dynamic environment
- Detail-oriented, responsible, and team-focused
About Company
Braindigit was established in 2008 as a small startup company. The team was small, and the purpose was vague in the ini...
Braindigit was established in 2008 as a small startup company. The team was small, and the purpose was vague in the initial days. But soon, we realized the scope of the digital industry and the existing void in the Nepali market. Thus, from 2010, we ventured into product development and introduced two products SageFrame, and Gobingoo in 2012. By 2015, the company already had more than 100 employees and became capable of developing enterprise level solutions for larger organizations.
From the beginning, the focus of the company has always been on the B2B market segment. Therefore all our product ranges are specially designed to help small and medium companies to transform their business to the digital medium.
