The Business Development & Operations Manager will be responsible for driving new business opportunities while ensuring effective internal coordination, follow-up, HR support, and executive operations.
The role combines:
Business Development → Client Relationships → Communication → Coordination → Follow-Through → Closure
The ideal candidate will be commercially driven, highly organised, proactive, and capable of managing both external client relationships and internal organisational responsibilities.
Key Responsibilities
Business Development & Lead Generation
- Identify and generate new business opportunities through market research, networking, referrals, cold calling, email outreach, LinkedIn, and other channels.
- Research potential clients, industries, market trends, competitors, and emerging opportunities in the technology sector.
- Develop and maintain a strong pipeline of prospective clients.
- Build relationships with potential and existing clients to generate repeat business and long-term partnerships.
- Identify opportunities for upselling, cross-selling, and expanding existing client accounts.
- Develop and execute business development strategies to achieve individual and company sales targets.
IT Solutions Sales & Client Consultation
- Understand client business requirements and recommend suitable solutions, including web development, mobile app development, cloud solutions, and IT consulting services.
- Conduct client meetings, presentations, product/service demonstrations, and regular follow-ups.
- Understand project requirements and coordinate with technical and project teams to develop appropriate solutions.
- Prepare business proposals, quotations, presentations, and solution-based sales documents.
- Present solutions professionally and communicate their business value to clients.
- Negotiate commercial terms and support contract discussions and closure.
Sales Pipeline & CRM Management
- Manage the complete business development cycle from lead generation to negotiation and conversion.
- Maintain accurate and updated lead, prospect, client, and sales pipeline records in CRM or other business development tools.
- Ensure timely follow-up with prospects and existing clients.
- Track proposals, negotiations, meetings, follow-ups, and conversion status.
- Prepare regular reports on business development activities, pipeline status, sales performance, and upcoming opportunities.
Client Relationship Management
- Develop and maintain strong, professional relationships with prospective and existing clients.
- Act as a key point of contact throughout the sales and business development process.
- Understand client expectations and ensure timely coordination with relevant internal teams.
- Maintain healthy long-term client relationships and support customer retention.
- Identify client needs and recommend additional services or solutions where appropriate.
- Address client concerns professionally and coordinate internally for timely resolution.
HR & People Operations
- Coordinate the employee lifecycle, including recruitment, onboarding, probation, confirmation, promotion, performance documentation, and exit processes.
- Coordinate recruitment activities with management and external HR agencies.
- Schedule interviews and communicate with candidates.
- Prepare and maintain offer letters, joining letters, employment documentation, and employee files.
- Maintain attendance, leave, probation, performance, and other HR trackers.
- Coordinate employee induction and departmental training.
- Support Performance Improvement Plan (PIP) documentation where required.
- Maintain records of warnings, counselling, performance discussions, and employee grievances.
- Coordinate resignations, exit interviews, departmental and Accounts clearance, asset handover, final settlement, and experience/relieving letters.
- Maintain employee birthdays, work anniversaries, and other important people-related dates.
CEO & Executive Coordination
- Act as a reliable coordination point for important CEO and management instructions.
- Translate management directions into clear actions, responsible owners, and deadlines.
- Communicate authorised management instructions clearly to relevant employees and departments.
- Maintain a CEO Action & Follow-Up Tracker.
- Follow up on high-priority tasks and ensure timely completion.
- Coordinate cross-functional actions involving multiple departments.
- Escalate delays, unresolved issues, or lack of ownership to management.
- Provide the CEO with concise and factual updates on important pending matters.
- Maintain confidentiality when handling sensitive management and employee information.
Meetings, Minutes & Action Tracking
- Coordinate important management and departmental meetings.
- Prepare agendas and supporting materials where required.
- Record clear and concise meeting minutes.
- Clearly document:
- Decisions taken
- Actions required
- Responsible owner
- Deadline
- Dependencies
- Circulate meeting minutes within the agreed timeline.
- Maintain a central Meeting Action Closure Tracker.
- Follow up with responsible team members before deadlines.
- Carry unresolved actions into subsequent meetings and highlight repeated delays to management.
Meeting → Decision → Owner → Deadline → Closure
Accounts & Production Coordination
- Conduct periodic operational health checks with the Accounts and Production teams.
- Coordinate with Accounts to monitor pending invoices, outstanding dues, approvals, employee settlements, reimbursements, payroll-related HR matters, and other pending finance documentation.
- Prepare a short bi-weekly Accounts Health Update covering:
On Track | Watch | At Risk | Action Required - Coordinate with Production to monitor work-in-progress, approaching delivery deadlines, delayed orders, production bottlenecks, CAD/design dependencies, vendor/material dependencies, and important client commitment risks.
- Ensure major risks and pending management decisions are identified and escalated early.
- Provide visibility and coordination without taking over the responsibilities of the Accounts or Production Heads.
Organisational Governance & Internal Communication
- Maintain a central organisational calendar covering probation reviews, performance reviews, training, departmental reviews, reporting deadlines, meetings, HR documentation, onboarding/offboarding, and other important organisational activities.
- Draft and coordinate important internal notices and employee communications.
- Ensure management decisions, policies, and procedures are communicated clearly.
- Maintain consistency in internal documentation and records.
- Support employee engagement and organisational culture initiatives.
- Identify recurring communication, coordination, or accountability gaps and bring them to management's attention.
