We are seeking a motivated Junior Ticketing Officer (Domestic Ticketing) to join our travel agency in Thamel, Kathmandu. The role involves handling domestic flight reservations (STOL/TRUNK sectors), providing excellent customer service, and supporting sales growth. Both experienced and fresher candidates, including those trained or interned at travel-related institutes, are encouraged to apply.
Key Responsibilities
Ticket Reservations and Sales:
Process ticket reservations for domestic flights (STOL/TRUNK sectors).
Provide information on flight schedules, availability, and fares.
Handle booking modifications, ticket exchanges, refunds, and reissues in line with airline policies.
Ensure compliance with airline regulations and security procedures.
Maximize sales and revenue by converting inquiries into confirmed bookings.
Customer Service:
Assist customers with inquiries regarding flights, baggage policies, and travel requirements.
Handle complaints professionally and provide effective solutions.
Offer alternative travel options in case of cancellations or delays.
Manage rescheduling, rebooking, and follow-up procedures.
Process refunds and cancellations efficiently.
Documentation and Reporting:
Maintain accurate records of bookings, payments, and transactions.
Prepare and submit daily sales reports to the Ticketing Manager.
Compliance and Coordination:
Ensure all bookings comply with airline and aviation regulations.
Stay updated on industry trends, regulations, and travel advisories.
Liaise with airlines, travel agents, and internal departments for smooth operations.
