Junior Ticketing Officer (Domestic Ticketing)

We are seeking a motivated Junior Ticketing Officer (Domestic Ticketing) to join our travel agency in Thamel, Kathmandu. The role involves handling domestic flight reservations (STOL/TRUNK sectors), providing excellent customer service, and supporting sales growth. Both experienced and fresher candidates, including those trained or interned at travel-related institutes, are encouraged to apply.

Key Responsibilities

Ticket Reservations and Sales:

• Process ticket reservations for domestic flights (STOL/TRUNK sectors).

• Provide information on flight schedules, availability, and fares.

• Handle booking modifications, ticket exchanges, refunds, and reissues in line with airline policies.

• Ensure compliance with airline regulations and security procedures.

• Maximize sales and revenue by converting inquiries into confirmed bookings.

Customer Service:

• Assist customers with inquiries regarding flights, baggage policies, and travel requirements.

• Handle complaints professionally and provide effective solutions.

• Offer alternative travel options in case of cancellations or delays.

• Manage rescheduling, rebooking, and follow-up procedures.

• Process refunds and cancellations efficiently.

Documentation and Reporting:

• Maintain accurate records of bookings, payments, and transactions.

• Prepare and submit daily sales reports to the Ticketing Manager.

Compliance and Coordination:

• Ensure all bookings comply with airline and aviation regulations.

• Stay updated on industry trends, regulations, and travel advisories.

• Liaise with airlines, travel agents, and internal departments for smooth operations.

Education & Experience:

• High school diploma or above.

• Experienced, fresher, or trained/interned at any travel-related institute.

Technical & Professional Skills:

• Basic knowledge of aviation, travel, and tourism industries.

• Proficiency in Microsoft Word and Excel.

• Familiarity with reservation software and online travel agency (OTA) platforms.

• Goal-oriented and capable of achieving sales targets.

Languages:

• Good command of English, Hindi, and Nepali (speaking, reading, writing).

Interpersonal Skills:

• Flexibility, punctuality, and ability to work under pressure.

• Teamwork, communication, negotiation, and problem-solving skills.

• Polite, sincere, and professional demeanor with a dynamic personality.

• Quick learner with customer-service orientation.

Work Conditions:

• Willingness to work flexible hours, including evenings, weekends, and holidays.