Position: Client Service Associate (Hot Job)

Job Description

1 Provide the best possible service through the practice of a customer first ethic

2  Develop teamwork to establish best practice in customer services department

3  Phone handling including ticketing, booking transferring calls to requested departments

4  Undertake special project as assigned by supervisor/managers

5  Ensure adequate cash levels, handle cash in a competent ethical manner

Ticketing

1. Maintain ticket stock including complementary tickets
2. Sell ticket at the ticketing window through computerized system

Booking

1. Book tickets thorough telephones
2. Provide customers with the information on bookings, show-time and other matters
3. Market available tickets and services to customers
4. Confirm new movies and show time with print and web media, relay error to office secretary

F&B

1. Sell products and services in alignment with F&B hygienic standard
2. Stock control using the in-house system ensuring adequate stock of products
3. Ensure attractive display, cleanliness, maintenance of equipment and hardware

Job Specification

1. +2  in any discipline (Hospitality Management preferrable).
2. Computer skills: MS-Work, MS-Excel, Email, Internet.
3. Excellent customer service skill,
4. Communication skill-verbal, written.
5. Should be willing to be trained as needed, result oriented, self-motivated, meticulous, diligent and systematic.