Store Representative (Customer Service)

As a Sales Associate, you will be responsible for delivering excellent customer service, assisting customers in selecting the right footwear and accessories, maintaining store presentation, and contributing to the achievement of sales targets.

Key Responsibilities

• Welcome customers and assist them in selecting suitable shoes and accessories.
• Understand customer needs and recommend appropriate products.
• Achieve individual and store sales targets.
• Maintain thorough knowledge of YOLO products, pricing, and promotional offers.
• Handle cash, card, QR, and other payment methods accurately and responsibly.
• Ensure shelves and product displays are clean, organized, and fully stocked.
• Replenish inventory and report low stock levels to the Sales Head.
• Maintain a clean, attractive, and well-organized store environment.
• Build positive customer relationships to encourage repeat business.
• Promote ongoing offers, loyalty programs, and new arrivals.
• Participate in stock counting and inventory management activities.
• Work collaboratively with team members to achieve outlet goals.
• Follow company policies, operational procedures, and grooming standards.

• Previous experience in retail sales or customer service will be an advantage.
• Excellent communication and interpersonal skills.
• Friendly, energetic, proactive, and customer-oriented personality.
• Basic computer knowledge and familiarity with POS systems.
• Ability to work flexible shifts, including weekends and public holidays.
• Positive attitude with a willingness to learn and grow.

What We Offer

• Competitive salary and attractive incentives.
• Career growth and development opportunities.
• Supportive and dynamic work environment.
• Product training and continuous learning opportunities.