Operations Executive

FixQuo is seeking a responsible, organised, and proactive Operations Executive to manage daily property maintenance operations. The role involves coordinating with clients, tenants, landlords, and contractors, handling maintenance requests, scheduling appointments, monitoring job progress, and ensuring smooth day-to-day operations.

Key Responsibilities

• Handle incoming and outgoing calls, emails, and WhatsApp communications.
• Receive, process, and coordinate property maintenance requests from clients and tenants.
• Coordinate with contractors to arrange property inspections, repairs, and maintenance appointments.
• Schedule daily maintenance jobs and communicate appointment details to relevant parties.
• Follow up with contractors regarding job progress, updates, and completion.
• Maintain professional communication with landlords, tenants, letting agents, and contractors.
• Maintain accurate records of ongoing jobs, schedules, and contractor information.
• Assist in preparing quotations, invoices, and other job-related documents.
• Monitor ongoing maintenance jobs to ensure timely completion.
• Handle routine operational issues and escalate complex matters to management.
• Provide regular operational updates and reports to the management team.

• Good verbal and written English communication skills.
• Confidence in handling telephone calls and professional conversations.
• Strong organisational, coordination, and time-management skills.
• Basic computer knowledge with familiarity with Microsoft Office, email, and Google Workspace.
• Ability to multitask and manage multiple jobs simultaneously.
• Responsible, punctual, proactive, and willing to learn.
• Previous experience in customer service, administration, or operations will be an advantage.

Working Hours

• Nepal Time: 2:00 PM – 10:00 PM
• UK Time: 9:00 AM – 5:00 PM
• Working Days: Monday to Saturday, as per the company's schedule.
• Work Mode: Remote (Work From Home).
• Working hrs may fluctuate according to uk times.

Salary & Benefits

• Probation Period: 3 months.
• Salary During Probation: NPR 15,000 per month.
• Post-Probation Salary: Gradual increments based on performance, skills, and responsibilities.
• Maximum Salary: Up to NPR 30,000 per month, subject to performance and management evaluation.
  
  Please note; Candidate should be based on Kathmandu or Lalitpur

Candidates successfully completing the probation period will be considered for salary progression based on their performance and contribution to the company.

Employment Duration

The company is looking for candidates interested in a long-term working relationship, with opportunities for professional growth and career development.