- Answer incoming calls and respond to customer queries.
- Management and resolve customer complaints.
- Place customer orders in the computer system.
- Identify and escalate issues to supervisor.
- Provide service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Process requests.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Upsell services.
- Complete call logs and reports.
- Other duties as assigned.
Call Operators
Full Time
3
Telecommunication
Jul 28, 2017
(Expired)
Salary
10,000-13,000
Job Overview
Openings
20
Category
Telecommunication
Job Level
Entry Level
Education
Intermediate +2
Experience
Any
Openings
20
Category
Telecommunication
Job Level
Entry Level
Education
Intermediate +2
Experience
Any
Job Description
Job Specification
- High school diploma or equivalent.
- Proficient in relevant computer applications.
- Prior experience in a call center environment will be prefered.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Should be able to work night shifts.
This job has been expired
on 2017-07-28
Sarathi
Sarathi is a cab management company that is started with an ambition to change the way we travel in cabs in Kathmandu city and all across Nepal. Our goal is to make hassle free transportation. Sarathi is founded to serve first and then is designed such that its sustainable business that turn in to profit. We believe the customer is first to benefit in all scenario of the service industry.
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