Barista

The Barista is responsible for preparing and serving premium-quality coffee, beverages, and light refreshments while providing outstanding customer service. The role requires technical knowledge of coffee preparation, attention to detail, and the ability to create a welcoming environment for customers. The Barista will ensure beverage consistency, maintain cleanliness, manage café equipment, and comply with food safety and hygiene standards.

Key Responsibilities

Beverage Preparation

• Prepare and serve coffee, espresso-based beverages, tea, and other drinks according to standardized recipes.
• Ensure consistency in beverage taste, quality, and presentation.
• Steam milk, grind coffee beans, and calibrate espresso machines for optimal beverage quality.
• Prepare cold beverages and specialty drinks as required.
• Ensure beverages are served promptly and accurately.

Customer Service

• Welcome customers warmly and provide professional service.
• Take customer orders accurately and recommend menu items when appropriate.
• Address customer inquiries and resolve complaints professionally.
• Build positive relationships with customers to encourage repeat business.

Operational Responsibilities

• Operate coffee machines, grinders, POS systems, and other café equipment safely and efficiently.
• Replenish ingredients, cups, syrups, milk, and other supplies throughout the day.
• Monitor stock levels and report shortages.
• Assist in receiving and organizing deliveries.
• Support opening and closing procedures, including cash reconciliation where applicable.

Cleaning & Maintenance

• Clean espresso machines, grinders, blenders, and café equipment regularly.
• Maintain cleanliness of counters, seating areas, and workstations.
• Ensure utensils and equipment are sanitized according to food safety standards.
• Dispose of waste properly and maintain a clean working environment.

Health, Safety & Hygiene

• Follow food safety, hygiene, and sanitation regulations at all times.
• Wear appropriate uniforms and maintain professional grooming standards.
• Handle food and beverages safely to prevent contamination.
• Report equipment faults or workplace hazards immediately.
• Comply with workplace health and safety policies and emergency procedures.

• Minimum 6 months to 1 year of experience as a Barista in a café, coffee shop, restaurant, or similar environment.
• Barista training or coffee certification is preferred.

Technical Competencies

• Knowledge of espresso extraction, milk steaming, and latte art techniques.
• Ability to operate and maintain espresso machines and coffee grinders.
• Understanding of coffee beans, brewing methods, and beverage recipes.
• Basic knowledge of food safety and hygiene regulations.
• Familiarity with POS systems and cash handling procedures.

Behavioral Competencies

• Excellent customer service and communication skills.
• Friendly, energetic, and professional personality.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Team player with a positive attitude.
• Honest, reliable, and responsible.
• Flexible to work rotating shifts, weekends, and public holidays.

Physical Requirements

• Ability to stand and walk for long periods.
• Ability to lift boxes of supplies and operate café equipment safely.
• Ability to work efficiently during busy service hours while maintaining quality and accuracy.