Q. Thakali is looking for a responsible, proactive, and experienced Restaurant Captain with strong leadership and communication skills to oversee daily restaurant operations. The ideal candidate should be capable of leading and supervising junior staff, ensuring excellent customer service, maintaining service standards, and coordinating smoothly with the kitchen and management team.
Key Responsibilities
- Supervise and lead junior service staff, including waiters and other restaurant team members.
- Assign daily duties, manage staff schedules, and ensure smooth floor operations.
- Welcome guests, assist with seating arrangements, and ensure a pleasant dining experience.
- Monitor food and beverage service to ensure timely and quality service.
- Handle customer complaints, feedback, and service-related issues professionally.
- Coordinate with kitchen staff to ensure accurate and timely order delivery.
- Train, guide, and motivate junior staff to improve their performance and service standards.
- Ensure proper table arrangements, cleanliness, hygiene, and overall restaurant presentation.
- Monitor staff discipline, grooming, punctuality, and professional conduct.
- Coordinate with restaurant management regarding daily operations, customer feedback, and staff-related matters.
- Ensure compliance with restaurant policies, service procedures, and food safety standards.
Requirements
- Previous experience in restaurant or hospitality operations, preferably in a Captain or supervisory role.
- Strong leadership and team management skills.
- Ability to handle, guide, and supervise junior staff effectively.
- Excellent communication and interpersonal skills.
- Good customer service and problem-solving abilities.
- Ability to manage multiple tasks and handle pressure during busy hours.
- Positive attitude, professional appearance, and strong sense of responsibility.
- Knowledge of restaurant service standards and daily operational procedures.
