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Senior Commissions Officer

No. of Openings 1
Industry Education
Category Accounting and Finance
Location Thapathali, Kathmandu District
Job Level Mid Level
Salary Nrs. Monthly (Negotiable)
Work Shift Day Shift
Education Level Bachelors
Desired Candidate Both(Female, Male)
Experience 2 + years
Expiry date Jun 03, 2026 (13 days left)
Skills Administration, Organizing Skills, Communication skills, Coordination, Professionalism (e.g.: proper dressed), Interpersonal Skills, Leadership, Excellent In English Speaking

Job Description

The Senior Commissions Officer is responsible for the accurate administration, processing, and reconciliation of commission payments across multiple business entities. The role requires strong financial oversight and process improvement capabilities to ensure timely and accurate commission payments and reporting.

Daily Responsibilities

Monitor and manage shared and personal email inboxes (e.g., Commission Payable, Accounts Payable), ensuring emails are categorised, prioritised, and actioned appropriately.
Respond promptly to agent queries relating to all Education partners, ensuring all communication is accurate and up to date.
Manage complex queries related to historic intakes, recognizing that these may require extended investigation.
Maintain regular communication with agents and key partners to build strong, positive working relationships across divisions.
Prioritise workload effectively based on volume of receipts, emails, and business needs, adapting as required when tasks extend across multiple days.

Weekly Responsibilities

Post all commission payable invoices across entities into Xero software in a timely manner.
Prepare and process commission payments that are approved and ready for release.
Reconcile commission payments within Xero software and participate in creditor meetings as required.
Issue notifications to agents, the Enrollment team, and the Pathway team confirming processed commission payments.
Supporting other members of the team when required
Maintain and update the commission tracker, ensuring outstanding balances align with accruals in the balance sheet.
Attend commission-related meetings and contribute updates on balances, risks, and outstanding issues.
Update and maintain all payment tracking spreadsheets, including:Second agent commission
Any additional internal trackers

Monthly Responsibilities

Ensure all commission payable invoices are cleared and fully reconciled within Xero.
Perform full reconciliation of commission and refund payments within the finance system.
Support accurate accrual reporting and ensure alignment with finance records

Occasional Responsibilities

Manage escalated agent queries in coordination with internal teams and partner institutions, escalating to management where necessary to resolve communication gaps.
Investigate and resolve commission payment issues as they arise.
Contribute to continuous improvement of commission processes, focusing on:Accuracy of accruals
Efficiency of workflows
Improved tracking and reporting method

Job Specification

Strong experience in commission processing, accounts payable, or finance operations.
Experience using accounting systems such as Xero.
Excellent organisational and prioritisation skills with the ability to manage high volumes of work.
Strong attention to detail and reconciliation skills.
Effective communication skills, with experience managing external stakeholders (agents, partners).
Ability to investigate and resolve complex financial queries.
Proactive mindset with a focus on improving processes and efficiencies.
Accounts Payable & ACCA experience desired

Benefits

Annual and festival holidays as per Nepal Government rules
Lunch and snacks facilities in office premises
Hybrid working facility
2 days off – Sat and Sun
Employee engagement programmes
International working environment

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About Company

Malvern International is a global education and services provider. We equip international students with the skills and knowledge they need to succe...