Chief Operating Officer (COO)

The COO will work closely with the leadership team to translate the company's strategic vision into effective operational plans. The ideal candidate will have strong leadership capabilities, business acumen, operational expertise, and a solid understanding of the digital marketing and agency environment.

Key Responsibilities

• Lead and oversee the company's day-to-day business operations, ensuring efficiency, quality, and profitability.
• Develop and implement operational strategies aligned with the company's overall business objectives.
• Establish and monitor KPIs, performance targets, workflows, and operational standards across departments.
• Work closely with the CEO/Managing Director to execute business strategies and achieve organizational goals.
• Oversee client servicing, project delivery, business development, finance coordination, HR, and internal operations.
• Ensure digital marketing campaigns and client projects are delivered on time, within scope, and according to agreed quality standards.
• Strengthen internal processes, systems, and workflows to improve productivity and operational efficiency.
• Monitor business performance through data, reports, analytics, and financial indicators and take corrective actions when required.
• Identify operational challenges, business risks, and growth opportunities and develop effective solutions.
• Lead, mentor, and motivate department heads and teams to build a high-performance work culture.
• Ensure effective resource allocation, capacity planning, and utilization of employees and other operational resources.
• Collaborate with sales and business development teams to improve client acquisition, retention, and revenue growth.
• Maintain strong relationships with key clients and support the team in resolving critical client concerns.
• Drive continuous improvement and adoption of technology, automation, and industry best practices.
• Establish accountability across teams and ensure responsibilities and deadlines are clearly defined and achieved.
• Review operational budgets and work with management to improve cost efficiency and profitability.
• Prepare and present regular operational and performance reports to senior management.
• Stay updated on digital marketing trends, emerging technologies, market developments, and competitive dynamics.
• Contribute to long-term organizational planning, expansion strategies, and new business initiatives.

• Bachelor's or Master's degree in Business Administration, Management, Marketing, Operations, or a related field.
• 5+ years of relevant professional experience, with significant experience in management or leadership roles.
• Proven experience in operations management, business strategy, or senior organizational leadership.
• Experience working in a digital marketing agency, advertising agency, technology company, or other fast-paced service-based organization is highly preferred.
• Strong understanding of digital marketing operations, client management, project delivery, and business development.
• Demonstrated experience managing cross-functional teams and driving organizational performance.

Key Skills & Competencies

• Strategic thinking and strong business acumen
• Exceptional leadership and people-management skills
• Strong operational and organizational management
• Data-driven decision-making and analytical thinking
• Financial and commercial awareness
• Excellent communication and negotiation skills
• Client relationship and stakeholder management
• Strong problem-solving and decision-making abilities
• Project and performance management
• Process improvement and workflow optimization
• Ability to work under pressure and manage multiple priorities
• Strong understanding of digital business trends and technologies

What We’re Looking For

The ideal candidate is a strategic leader and hands-on operator who can bridge business strategy with day-to-day execution. You should be capable of building high-performing teams, improving operational systems, strengthening client delivery, and identifying opportunities that contribute directly to business growth.

Experience in scaling a digital agency, managing multiple client accounts, improving profitability, and developing performance-driven teams will be a strong advantage.

Why Join Marching Ants?

• Lead operations at one of Nepal's established data-driven digital marketing agencies.
• Work with a talented and innovative team of digital marketing professionals.
• Opportunity to influence business strategy and organizational growth.
• Exposure to diverse clients, industries, and digital marketing challenges.
• A leadership role with significant responsibility and decision-making authority.
• Opportunity to build and improve systems, teams, and processes in a growing organization.

Compensation & Benefits

Salary: Competitive and commensurate with experience and expertise.
Employment Type: Full-time

How to Apply

Interested candidates who meet the above requirements are encouraged to apply with their updated CV highlighting relevant leadership, operational, and business management experience.

Join Marching Ants and help shape the next phase of growth, operational excellence, and digital innovation.