Online customer service

We are looking for a dedicated, responsible, and enthusiastic female candidate to join our team as an Online Customer Service Representative. This role involves managing customer interactions on the company’s online platform and ensuring a high standard of customer satisfaction through prompt and professional communication.

Key Roles and Responsibilities

• Maintain daily communication and build strong relationships with customers through the company’s online platform
• Respond to customer inquiries promptly and professionally in Hindi and English
• Handle customer concerns efficiently to ensure satisfaction and retention
• Use strong typing and communication skills for accurate and timely responses
• Participate in pre-job training programs to improve product knowledge and service quality
• Work collaboratively with team members to enhance overall customer experience

• Minimum qualification: Higher Secondary (+2 / A Levels / IB / SLC)
• No prior experience required
• Freshers are highly encouraged to apply

Other Requirements

• Fluent in Hindi and English (spoken and written)
• Good appearance, positive attitude, and pleasant temperament
• Honest, reliable, and loyal to the company
• Strong sense of responsibility and commitment
• Good health and ability to work consistently

Working Hours

• 1:00 PM – 9:00 PM
• 6 days a week

Salary & Benefits

• Basic Salary: NPR 25,000 per month
• Commission: Performance-based (no income cap)
• Opportunity for growth and skill development through training