Supervisor (F&B)

Job Summary

We are seeking a proactive and customer-oriented F&B Supervisor to oversee the daily operations of the food and beverage service team. The ideal candidate will ensure excellent guest service, maintain quality standards, supervise staff, and support smooth restaurant operations.

Key Responsibilities

• Supervise daily food and beverage service operations.
• Lead, train, and motivate the service team to deliver exceptional customer experiences.
• Ensure compliance with food safety, hygiene, and service standards.
• Monitor staff performance, attendance, and grooming.
• Handle guest inquiries, complaints, and feedback professionally.
• Coordinate with the kitchen to ensure timely and accurate order delivery.
• Assist in inventory management and stock control.
• Ensure proper table setup, cleanliness, and overall restaurant presentation.
• Prepare staff duty rosters and maintain operational records.
• Support the Restaurant Manager in achieving sales and operational goals.

• Diploma or Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.
• Relevant hospitality certifications or food safety training will be an added advantage.

Experience

• Minimum 1+ years of experience in Food & Beverage service,
• Experience in restaurants, hotels, cafés, resorts, or hospitality establishments is preferred.
• Hands-on experience in team supervision and customer service management.

Technical Knowledge

• Sound knowledge of food and beverage service procedures.
• Understanding of restaurant operations and service standards.
• Knowledge of food safety, hygiene, and sanitation regulations.
• Basic knowledge of inventory management and stock control.
• Familiarity with POS (Point of Sale) systems and billing procedures.
• Understanding of scheduling, staff rostering, and operational reporting.

Required Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and guest relation skills.
• Effective communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Good organizational and time management skills.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Attention to detail with a commitment to service excellence.
• Ability to motivate, coach, and develop team members.
• Decision-making ability and sound judgment under pressure.

Computer Proficiency

• Proficiency in Microsoft Word and Excel.
• Familiarity with POS systems, restaurant management software, and basic reporting tools.

Personal Attributes

• Professional appearance and positive attitude.
• Honest, responsible, and dependable.
• Customer-focused with a passion for hospitality.
• Self-motivated and proactive.
• Flexible to work shifts, weekends, public holidays, and extended hours as required.
• Ability to remain calm and professional in high-pressure situations.

Other Requirements

• Strong knowledge of food safety, hygiene, and quality standards.
• Ability to coordinate effectively with kitchen staff and other departments.
• Capable of supervising daily restaurant operations while ensuring excellent guest satisfaction.
• Physically fit and able to stand and walk for extended periods during service hours.