Position: Call Operators (Hot Job)

Job Description

• Answer incoming calls and respond to customer queries.
• Management and resolve customer complaints.
• Place customer orders in the computer system. 
• Identify and escalate issues to supervisor. 
• Provide service information to customers. 
• Research required information using available resources. 
• Research, identify, and resolve customer complaints using applicable software. 
• Process requests.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures. 
• Recognize, document, and alert the management team of trends in customer calls. 
• Follow up customer calls where necessary.
• Upsell services.
• Complete call logs and reports. 
• Other duties as assigned.

Job Specification

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Prior experience in a call center environment will be prefered.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Should be able to work night shifts.

Apply Instruction

To apply send in your CV and Application at [email protected]. Also please do not forget to mention the post you are applying for when sending in your CV and application.