Sarathi

Sarathi

Sarathi is a cab management company that is started with an ambition to change the way we travel in cabs in Kathmandu city and all across Nepal. Our goal is to make hassle free transportation. Sarathi is founded to serve first and then is designed such that its sustainable business that turn in to profit. We believe the customer is first to benefit in all scenario of the service industry.

 

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Current Vacancies:   Operations Executive  ||  Marketing Executive (Female)  ||  Receptionist  ||  Call Center Supervisors  ||  Call Operators

Job Position : Call Operators

job location
: Lalitpur

no. of vacancies
: 20

experience
: Any

job category
: Telecommunication

job type
: Full Time

salary
: 10,000-13,000

educational qualification
: Intermediate +2

posted date
: 2017-07-13

expiry date
: 2017-07-28

days left
: 1 day left

JOB DESCRIPTION :
  • Answer incoming calls and respond to customer queries.
  • Management and resolve customer complaints.
  • Place customer orders in the computer system. 
  • Identify and escalate issues to supervisor. 
  • Provide service information to customers. 
  • Research required information using available resources. 
  • Research, identify, and resolve customer complaints using applicable software. 
  • Process requests.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures. 
  • Recognize, document, and alert the management team of trends in customer calls. 
  • Follow up customer calls where necessary.
  • Upsell services.
  • Complete call logs and reports. 
  • Other duties as assigned.
JOB SPECIFICATIONS :
  • High school diploma or equivalent.
  • Proficient in relevant computer applications.
  • Prior experience in a call center environment will be prefered.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Should be able to work night shifts.
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Applying instruction

To apply send in your CV and Application at info@sarathi.cab. Also please do not forget to mention the post you are applying for when sending in your CV and application.



  • Applications without disclosure of all required job application information shall be disqualified.
  • Only shortlisted candidates will be called for the further selection process(es).
  • The organization reserve the right to reject any/all applications without assigning any reason whatever.
  • Canvassing at any stage of the processes shall lead to automatic disqualification.

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