Key Responsibilities
- Ensure customer satisfaction by delivering quality therapy services, achieving desired treatment outcomes, and maintaining a warm, welcoming, and professional attitude.
- Greet clients courteously and provide a friendly, comfortable, and relaxing environment throughout their visit.
- Verify the client's OPD card and confirm payment before beginning therapy sessions.
- Accurately record clients' weight, body measurements, and vital signs before starting therapy.
- Follow prescribed therapy protocols, procedures, and safety guidelines diligently.
- Maintain complete and accurate treatment charts in the OPD records and obtain client signatures wherever required.
- Educate clients about weight-loss procedures, available therapies, and other relevant treatment services.
- Operate therapy machines carefully and ensure proper cleaning and maintenance after every session.
- Inform clients about available services, products, and ongoing promotional offers.
- Collect client feedback after each session and report concerns or suggestions to the supervisor to improve service quality.
- Ensure that clients do not use mobile phones or wear metal items during therapy sessions, in accordance with established safety protocols.
- Maintain the cleanliness, hygiene, and aesthetic appeal of therapy rooms, including making at least two beds daily with appropriate decorative arrangements.
- Refill gel, oil, and other therapy supplies as needed to ensure uninterrupted service.
- Offer water or tea to clients as part of the company's hospitality standards.
- Maintain daily treatment records and machine usage logs, ensuring all records are updated before the end of the shift, particularly the last shift.
- Conduct regular inspections of therapy rooms to ensure cleanliness, proper equipment functioning, and readiness for incoming clients.
- Maintain discipline, punctuality, honesty, and professional conduct throughout working hours.
- Avoid unnecessary personal conversations with clients or colleagues during working hours and maintain appropriate professional boundaries.
- Follow the company's leave policy, obtain prior approval for planned leave, and submit leave applications as required.
- Seek guidance from supervisors to resolve operational issues, client concerns, or treatment-related challenges.
- Maintain confidentiality regarding internal company policies and refrain from discussing confidential business matters with clients or external parties.
- Encourage clients to visit the company's website and social media platforms for information about services, products, and updates.
Additional Responsibilities for Senior Therapists
- Supervise and guide junior therapists to ensure compliance with treatment protocols and service standards.
- Identify, document, and report operational issues, equipment concerns, and client complaints to the appropriate supervisor.
- Ensure therapy rooms, equipment, supplies, and treatment records are properly maintained.
- Support the team in maintaining service quality, discipline, hygiene, and client satisfaction standards.
Qualifications and Requirements
- Relevant education or training in therapy, wellness, beauty, or a related field.
- Previous experience in a therapy, wellness, spa, or weight-management center is preferred.
- Knowledge of therapy procedures, equipment handling, hygiene, and client care.
- Willingness to follow established treatment protocols and learn new techniques.
Required Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service and hospitality skills.
- Attention to detail in recording client measurements and maintaining treatment records.
- Ability to operate therapy equipment safely and responsibly.
- Good organizational skills, discipline, and time management.
- Professional attitude, honesty, teamwork, and a client-focused approach.
