Manager - Software Presales & Support

GAP Technologies is looking for a Senior Lead - IT Presales and Support to manage enterprise software solutions from presales and implementation to ongoing managed service delivery. The role requires strong technical expertise, strategic thinking, and the ability to translate complex technologies into business value. The selected candidate will ensure successful deployments, maintain operational reliability, and collaborate with clients, sales teams, and technology partners to build strong long-term relationships and deliver high-quality enterprise solutions.

Key Responsibilities

Enterprise Presales Leadership

• Lead end-to-end technical presales engagements including requirement discovery, solution architecture, and proposal inputs
• Conduct compelling product demonstrations aligned with real business use cases
• Engage confidently with CXOs, CIOs, CISOs, IT Heads, Risk teams, and operational stakeholders
• Translate technical capabilities into clear and measurable business outcomes

Solution Design & Implementation

• Define rollout architecture and implementation approach
• Prepare technical documentation, solution briefs, compliance matrices, and RFP responses
• Coordinate with internal teams and global technology partners during deployments
• Ensure structured onboarding, configuration, and production rollout

Managed Services Ownership

• Run and manage enterprise software solutions as managed services after deployment
• Establish structured operational workflows and service delivery frameworks
• Ensure solutions operate reliably in line with global operational standards and best practices
• Monitor performance, resolve technical escalations, and maintain service stability

Multi-Solution Ownership

• Manage and support multiple enterprise software platforms offered by the company
• Maintain operational oversight, documentation, and lifecycle management across assigned solutions
• Ensure each solution is implemented, supported, and optimized according to company standards

Operational Excellence

• Act as the escalation point for complex technical or client issues
• Maintain disciplined documentation, knowledge management, and change control
• Provide structured product feedback to technology partners
• Support sales teams in deal closures, renewals, and expansion opportunities

• Minimum 5+ years of experience in enterprise software presales, implementation, or solution management
• Strong understanding of the enterprise software lifecycle: Presales → Implementation → Managed Services → Optimization
• Experience managing software platforms as ongoing services will be strongly preferred
• Experience working with enterprise clients (BFSI, government, telecom, or large corporates preferred)
• Proven ability to manage multiple technology platforms simultaneously
• Strong analytical and structured problem-solving skills
• Excellent presentation and stakeholder communication skills
• Experience preparing technical proposals, RFP responses, and solution documentation
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field (Master’s degree is a plus)