Entrepreneurs Accountants is looking for a proactive and communication-oriented Social Media Handler to manage online customer interactions, respond to inquiries, and support lead generation and client conversion. The ideal candidate should be comfortable communicating through social media platforms, building positive client relationships, and providing basic information about the company’s tax, VAT, and accounting services.
This role is a great opportunity for someone who enjoys working with people, has an interest in digital communication, and wants to develop their skills in social media management and client relations.
Key Responsibilities
- Manage customer inquiries and messages across social media platforms, particularly Facebook and TikTok.
- Respond to prospective clients promptly, professionally, and accurately.
- Follow up with leads, address client concerns, and support the conversion of inquiries into customers.
- Maintain positive client relationships through clear, courteous, and effective communication.
- Provide basic information about the company’s tax, VAT, and accounting services.
- Handle customer objections and direct complex queries to the appropriate team members.
- Support the company’s online presence by maintaining active and professional communication with its audience.
Qualifications and Requirements
- Bachelor’s degree completed or currently pursuing a degree in any relevant field.
- Minimum of one year of experience in social media handling, customer service, or a related role is preferred; freshers with the right skills are encouraged to apply.
- Strong verbal and written communication skills.
- Good typing speed and the ability to respond to messages accurately and efficiently.
- Familiarity with Facebook, TikTok, and other social media or messaging platforms.
- Basic knowledge of tax, VAT, or accounting services will be an added advantage.
- A positive attitude, professional approach, and willingness to learn.
Benefits and Opportunities
- Training and opportunities to develop professional skills.
- Practical experience in social media communication, lead management, and client relations.
- Opportunities for career growth within a developing organization.
