Email Support Representative (Part Time)
- Industry IT & Telecommunication
- Category Social Media/Customer Support
- Location Work from home
- Job Level Mid Level
- Job Type Part Time
- Salary Nrs. (12K) Monthly
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Oct 26, 2025 (Expired)
- Skills Email Handling, Customer Service, Reporting, Compliance and Security
Job Description
Nepal Ecom is seeking a highly professional and detail-oriented individual to join our team as a Part-Time Email Support Representative. This fully remote, non-voice position involves handling customer inquiries through written communication and supporting internal reporting and documentation processes.
Key Responsibilities
- Customer Communication: Respond promptly and professionally to all assigned customer inquiries and support requests via email.
- Reporting: Accurately document customer issues and complete Malfunction Product Reports to support product triage and resolution.
- Compliance: Ensure all communications adhere to company protocols, tone guidelines, and quality standards.
- Non-Voice Role: This is a written correspondence-only position. No telephone communication is required.
Job Specification
- Strong proficiency in written English communication and professional correspondence.
- Attention to detail with excellent organizational and documentation skills.
- Ability to manage time effectively and maintain a consistent daily work schedule.
- Access to a reliable internet connection and personal computer.
- Proficient in using the Internet and AI tools (such as ChatGPT).
Employment Details
- Working Hours: 4 hours per day (Flexible Part-Time Schedule)
- Mode of Work: Remote / Work from Home
This job has been expired
on 2025-10-26
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