The Operations Executive is responsible for ensuring smooth day-to-day academic operations across students, parents, teachers, and internal departments.
This role serves as the operational backbone of Code Mantra, ensuring classes are delivered on time, teachers are prepared, students attend classes, issues are resolved quickly, and operational data remains accurate.
The Operations Executive will coordinate with Teachers, Teacher Success, Customer Experience, Sales, Onboarding, and Academic teams to ensure an exceptional learning experience for every student.
Key Responsibilities
Class Operations Management
- Monitor daily class schedules.
- Ensure all classes start on time.
- Verify teacher attendance before classes begin.
- Verify student attendance.
- Coordinate makeup classes.
- Manage teacher substitutions when required.
- Resolve class schedule conflicts.
- Monitor class completion rates.
Teacher Coordination
- Confirm teacher's availability.
- Track teacher attendance and punctuality.
- Coordinate teacher schedules.
- Escalate teacher no-shows immediately.
- Support the Teacher Success team with operational needs.
- Ensure teachers have the necessary class materials.
Student Operations
- Monitor student attendance.
- Follow up on missed classes.
- Coordinate rescheduling requests.
- Ensure students receive class links and materials.
- Support onboarding of newly enrolled students.
Parent Support
- Respond to operational inquiries from parents.
- Resolve scheduling concerns.
- Assist with class-related issues.
- Coordinate communication between teachers and parents.
CRM & Data Management
- Update student records.
- Maintain teacher records.
- Track attendance.
- Update class completion status.
- Ensure CRM accuracy.
- Generate operational reports.
Issue Resolution
Handle and resolve:
- Teacher absences
- Student absences
- Internet issues
- Scheduling conflicts
- Zoom-related issues
- Parent complaints
- Emergency class changes
Daily Operations Monitoring
Track:
- Classes scheduled
- Classes completed
- Student attendance
- Teacher attendance
- Make-up classes
- Parent issues
- Escalations
Cross-Department Coordination
Work closely with:
- Sales Team
- Onboarding Team
- Customer Experience Team
- Teacher Success Team
- Curriculum Team
- Finance Team
To ensure smooth student experiences.
Daily Tasks
Start of Shift
- Review today's class schedule.
- Check teacher availability.
- Verify new enrollments.
- Review pending issues.
- Confirm upcoming classes.
During Shift
- Monitor ongoing classes.
- Handle operational issues.
- Coordinate with teachers.
- Support parents and students.
- Update CRM records.
End of Shift
- Prepare daily operations reports.
- Document unresolved issues.
- Update attendance records.
- Submit operational metrics.
