Operations Manager (Hospitality)

We are looking for an experienced and dynamic Operations Manager to oversee daily operations and ensure smooth functioning across all departments. The ideal candidate will play a key role in maintaining service excellence, leading teams, and enhancing the overall guest experience.

Key Responsibilities

• Oversee and manage day-to-day operations of all departments
• Ensure high standards of service quality and customer satisfaction
• Lead, supervise, and motivate operational teams
• Coordinate with different departments for smooth workflow
• Support marketing activities, event planning, and execution
• Build and maintain strong relationships with guests, partners, and stakeholders
• Monitor operational performance and prepare reports using digital tools
• Identify areas for improvement and implement effective solutions

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum 5–8 years of experience in hotel or hospitality operations
• Proven experience in a leadership or managerial role

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Strong organizational and coordination skills
• Digital literacy with knowledge of hospitality systems and reporting tools
• Fluency in both English and Nepali

What We Offer

• Competitive salary with performance-based incentives
• Leadership opportunities with creative freedom
• Accommodation and meals (where applicable)
• Opportunity to work with a reputed hospitality brand in Butwal
• A collaborative and growth-oriented work environment