The Corporate Relations Officer is responsible for managing relationships with corporate clients, ensuring timely communication, payment follow-ups, and service satisfaction. The role focuses on client retention, revenue recovery, and seamless coordination between customers and internal teams (accounts, technical, and support).
Key Responsibilities
1. Client Communication & Relationship Management
- Call corporate clients regularly for feedback on services
- Maintain strong, long-term relationships with assigned accounts
- Act as the primary point of contact for corporate customers
2. Feedback & Issue Handling
- Collect customer feedback and share insights with internal teams
- Coordinate with technical/support teams to resolve complaints quickly
- Ensure high customer satisfaction and service quality
3. Billing & Payment Coordination
- Handle billing-related inquiries from clients
- Coordinate with the accounts team for invoice clarification and corrections
- Educate clients on billing structure, plans, and charges
4. Payment Follow-up & Recovery
- Conduct timely follow-ups for due and overdue payments
- Ensure collection targets are met
- Maintain accurate records of payment status and commitments
5. Agreement & Documentation
- Manage corporate client agreements and renewals
- Ensure proper documentation and compliance with company policies
- Track contract validity and initiate renewal discussions
6. CRM & Reporting
- Update all client interactions, feedback, and payment status in CRM
- Prepare daily/weekly reports on follow-ups, collections, and issues
- Track key metrics like collection efficiency and client retention
