Corporate Relationship Officer
- No. of Openings 1
- Industry ISP
- Category General Mgmt. / Administration
- Location New Baneshower, Kathmandu District
- Job Level Senior Level
- Salary Nrs. 25K-30K Monthly
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 2 + years
- Expiry date May 10, 2026 (14 days left)
- Skills Customer Handling, Revenue Growth, Collections, Good Skills of Finance, Relationship Building, Windows 7/10
Job Description
The Corporate Relations Officer is responsible for managing relationships with corporate clients, ensuring timely communication, payment follow-ups, and service satisfaction. The role focuses on client retention, revenue recovery, and seamless coordination between customers and internal teams (accounts, technical, and support).
Key Responsibilities
1. Client Communication & Relationship Management
- Call corporate clients regularly for feedback on services
- Maintain strong, long-term relationships with assigned accounts
- Act as the primary point of contact for corporate customers
2. Feedback & Issue Handling
- Collect customer feedback and share insights with internal teams
- Coordinate with technical/support teams to resolve complaints quickly
- Ensure high customer satisfaction and service quality
3. Billing & Payment Coordination
- Handle billing-related inquiries from clients
- Coordinate with the accounts team for invoice clarification and corrections
- Educate clients on billing structure, plans, and charges
4. Payment Follow-up & Recovery
- Conduct timely follow-ups for due and overdue payments
- Ensure collection targets are met
- Maintain accurate records of payment status and commitments
5. Agreement & Documentation
- Manage corporate client agreements and renewals
- Ensure proper documentation and compliance with company policies
- Track contract validity and initiate renewal discussions
6. CRM & Reporting
- Update all client interactions, feedback, and payment status in CRM
- Prepare daily/weekly reports on follow-ups, collections, and issues
- Track key metrics like collection efficiency and client retention
About Company
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consu...
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages . The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs active users and is providing services to the people of 74 districts through its 104 outlets.
Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.
Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.
Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.
Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.
Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.
