The Retail Care Executive is responsible for handling inbound and outbound customer calls, addressing customer inquiries, explaining available products/packages, and converting leads into sales. The role requires excellent communication skills, customer handling ability, and a strong sales mindset.
Key Responsibilities:
- Answer incoming customer calls in a professional and timely manner
- Understand customer needs and provide accurate information about products and service packages
- Clearly explain features, benefits, and pricing of packages to customers
- Actively promote and sell products/services to achieve sales targets
- Handle customer queries, complaints, and objections effectively
- Maintain proper call records and update customer details in the system
- Follow up with potential and existing customers to close sales
- Ensure high levels of customer satisfaction and service quality
