Admission & Student Counsellor

City Aged Care Training & Research Centre is seeking a motivated and experienced: Admission & Student Counsellor to provide guidance and support to prospective and enrolled students. The candidate will be responsible for handling student inquiries, counselling students about available training programs, managing follow-ups, supporting the enrollment process, and maintaining strong relationships with students.

Key Responsibilities

• Provide professional counselling and guidance to prospective students regarding available courses and training programs.
• Handle inquiries received through phone calls, social media, emails, walk-ins, and other communication channels.
• Understand students’ educational and career goals and recommend suitable training programs.
• Follow up with prospective students and convert inquiries into successful enrollments.
• Guide students through the admission and enrollment process, including required documentation and course-related information.
• Maintain accurate records of student inquiries, counselling sessions, follow-ups, and enrollment status.
• Coordinate with the academic and administrative teams to ensure a smooth student enrollment and onboarding process.
• Address student queries and concerns professionally and provide timely support.
• Build and maintain positive relationships with prospective and enrolled students.
• Achieve assigned enrollment and counselling targets.
• Prepare regular reports on inquiries, follow-ups, conversions, and enrollments.
• Participate in promotional activities, events, seminars, or student engagement programs when required.

• Bachelor’s degree in education, Management, Public Health, Healthcare, or a related field.
• Minimum of 2–3 years of relevant experience in counselling, student admissions, customer service, sales, or a training/educational institution.
• Experience in student counselling and enrollment will be highly preferred.
• Excellent communication, interpersonal, and convincing skills.
• Strong follow-up and relationship management abilities.
• Ability to understand students' needs and provide appropriate guidance.
• Good organizational, documentation, and reporting skills.
• Basic knowledge of MS Office and CRM or student management systems will be an advantage.
• Ability to work in a target-oriented environment.
• Interest or knowledge in healthcare, aged care, or related training programs will be an added advantage.