City Aged Care Training & Research Centre is seeking a motivated and experienced: Admission & Student Counsellor to provide guidance and support to prospective and enrolled students. The candidate will be responsible for handling student inquiries, counselling students about available training programs, managing follow-ups, supporting the enrollment process, and maintaining strong relationships with students.
Key Responsibilities
- Provide professional counselling and guidance to prospective students regarding available courses and training programs.
- Handle inquiries received through phone calls, social media, emails, walk-ins, and other communication channels.
- Understand students’ educational and career goals and recommend suitable training programs.
- Follow up with prospective students and convert inquiries into successful enrollments.
- Guide students through the admission and enrollment process, including required documentation and course-related information.
- Maintain accurate records of student inquiries, counselling sessions, follow-ups, and enrollment status.
- Coordinate with the academic and administrative teams to ensure a smooth student enrollment and onboarding process.
- Address student queries and concerns professionally and provide timely support.
- Build and maintain positive relationships with prospective and enrolled students.
- Achieve assigned enrollment and counselling targets.
- Prepare regular reports on inquiries, follow-ups, conversions, and enrollments.
- Participate in promotional activities, events, seminars, or student engagement programs when required.
