Gyaneswor, Kathmandu District
IT Support / Helpdesk Technician
May 04, 2026
(Expired)
Salary
Nrs. Monthly(Negotiable)
This job has been expired
on 2026-05-04
Job Overview
Openings
2
Industry
IT & Telecommunication
Category
IT Support / Helpdesk Technician
Job Level
Junior Level
Job Type
Full Time
Salary
Nrs. Monthly
(Negotiable)
Education
Bachelors
Experience
6 months
Job Shift
Day
Gender
Both
Required Skills
Analytical
Communication skills
Problem solving skills
Customer Service
Reporting
Documentation
System Troubleshooting
Record keeping
Job Description
The Support Executive is responsible for providing efficient operational and customer support, ensuring smooth internal processes, and maintaining high service standards. This role supports the organization’s core functions, troubleshooting operational issues, and facilitating seamless workflows.
Key Responsibilities:
Respond to client and internal queries promptly and professionally
Troubleshoot operational or technical issues, ensuring timely resolution
Maintain accurate records of requests, incidents, and resolutions
Coordinate with different teams to ensure smooth workflows
Support process improvements and contribute to operational efficiency
Uphold professional standards in all communications and documentation
Job Specification
Qualification: Bachelor’s degree in any field
Experience: Prior hands-on experience of at least one year in the relevant field
Skills & Competencies
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Proficiency in digital tools, MS Word, Excel, and internet-based platforms
Ability to manage multiple tasks in a dynamic environment
Detail-oriented, responsible, and team-focused
The Support Executive is responsible for providing efficient operational and customer support, ensuring smooth internal processes, and maintaining high service standards. This role supports the organization’s core functions, troubleshooting operational issues, and facilitating seamless workflows.
Key Responsibilities:
Respond to client and internal queries promptly and professionally
Troubleshoot operational or technical issues, ensuring timely resolution
Maintain accurate records of requests, incidents, and resolutions
Coordinate with different teams to ensure smooth workflows
Support process improvements and contribute to operational efficiency
Uphold professional standards in all communications and documentation
Qualification: Bachelor’s degree in any field
Experience: Prior hands-on experience of at least one year in the relevant field
Skills & Competencies
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Proficiency in digital tools, MS Word, Excel, and internet-based platforms
Ability to manage multiple tasks in a dynamic environment
Detail-oriented, responsible, and team-focused
This job has been expired
on 2026-05-04
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Braindigit was established in 2008 as a small startup company. The team was small, and the purpose was vague in the initial days. But soon, we realized the scope of the digital industry and the existing void in the Nepali market. Thus, from 2010, we ventured into product development and introduced two products SageFrame, and Gobingoo in 2012. By 2015, the company already had more than 100 employees and became capable of developing enterprise level solutions for larger organizations. From the beginning, the focus of the company has always been on the B2B market segment. Therefore all our product ranges are specially designed to help small and medium companies to transform their business to the digital medium.
