The Assistant Manager will support the sales team in delivering strong business performance and a consistently high standard of client experience. This role is ideal for an experienced sales professional who can independently manage clients, build long-term relationships, support team members, and confidently oversee the showroom when required. The role remains hands-on, with a strong focus on clienteling, team support and smooth day-to-day store operations.
Key Responsibilities
Sales & Client Management
- Achieve individual sales targets and contribute towards overall store performance.
- Understand client needs and recommend suitable jewelry with confidence and sensitivity.
- Build and maintain long-term client relationships through thoughtful follow-up and personalized engagement.
- Manage enquiries, pending opportunities and client follow-ups in a timely manner.
- Identify suitable opportunities for cross-selling and upgrading based on the client’s needs.
- Maintain accurate client information and interaction notes in the CRM/client database.
- Support re-engagement of inactive or dormant clients.
Client Experience
- Ensure every client receives a warm, attentive and personalized showroom experience.
- Maintain Luxury standards of hospitality, discretion and professionalism.
- Handle client concerns calmly and take ownership of resolving issues wherever possible.
- Ensure commitments made to clients are properly followed through.
- Support the team in handling important, high-value or sensitive client interactions.
Showroom & Team Support
- Support the Store Manager in maintaining smooth day-to-day showroom operations.
- Take responsibility for the sales floor when the Store Manager is unavailable.
- Ensure clients are attended to promptly and team coverage is well managed.
- Guide and support Sales Advisors during client interactions where required.
- Help maintain discipline around client follow-up, CRM usage and sales ownership.
- Support new and developing team members through practical guidance and coaching.
- Coordinate with Inventory, Operations, Accounts and other teams to ensure smooth client fulfilment.
Experience & Qualifications
- Relevant experience in sales, client servicing, luxury retail, jewelry, premium fashion, watches, hospitality, or a similar client-facing environment.
- Experience handling clients independently and working towards sales targets.
- Previous experience as a Senior Sales Advisor, Team Lead, Supervisor or similar role is preferred.
- Comfortable using CRM systems and maintaining client follow-ups.
- Graduate in business or a related field.
What We Are Looking For
We are looking for someone who:
- Enjoys selling and building genuine client relationships.
- Is confident but not overly aggressive in their sales approach.
- Understands the importance of personalized service in a luxury environment.
- Is dependable, organized and consistent with follow-up.
- Can support and guide colleagues positively.
- Takes ownership when a client or operational issue needs attention.
- Is comfortable taking charge of the showroom when required.
- Communicates with maturity, warmth and professionalism.
The ideal candidate should be able to balance sales performance, client relationships and team responsibility while representing the organization with confidence and discretion.
