Service Manager (13 days left)
Air Experts Pvt.Ltd.- No. of Openings (1)
- Thapathali, Kathmandu
- Category: General Mgmt. / Administration
- Expiry Date: Jun 17, 2026 (13 days left)
- Management
- Technical as well as Soft Skills
- Communication skills
- Interpersonal Skills (e.g.: patience
- empathy)
- Leadership
- Coordination
Job Description
The Service Manager – Air Conditioning Systems is responsible for overseeing all service operations, including installation, maintenance, repairs, customer support, and technical team management. The role ensures efficient service delivery, customer satisfaction, adherence to safety standards, and achievement of service revenue targets through effective coordination of technicians, AMC management, and client relationship development.
Key Responsibilities:
- Plan, assign, and monitor daily service jobs including installation, maintenance, and repairs of Air Conditioning systems.
- Lead, train, and evaluate service engineers and technicians.
- Conduct regular technical training on new Air Conditioning technologies.
- Ensure field teams follow safety procedures and service protocols.
- Handle escalated customer issues and complaints professionally.
- Ensure prompt resolution of service-related queries.
- Maintain a strong relationship with key clients, dealers, and installers.
- Drive AMC renewals and new contract acquisitions.
- Track warranty claims, approvals, and part replacements.
- Ensure service records are updated accurately in given systems.
- Monitor and manage inventory levels for key components.
Generate weekly/monthly reports on service performance, complaints, technician efficiency, and revenue.
Job Specification
- Diploma or Bachelor's degree in Mechanical / Electrical / HVAC Engineering.
- 5–7 years of experience in AC/HVAC service operations
- Strong knowledge of split ACs, window ACs, inverter systems, VRF systems, and central cooling.
- Proficiency in service management software.
- Excellent leadership, communication, and conflict-resolution skills.
About Company
At Air Experts, we hold the belief that a comfortable environment is the cornerstone of a good life. This is why we are dedicated to providing the best air conditioning solutions for our customers in Nepal. By sourcing our systems from well-respected manufacturers such as Midea and Mitsubishi, we ensure that we are using the latest and most advanced technology available. Our team of trained and experienced professionals work tirelessly to deliver exceptional and reliable service, whether be it a new installation or an AC repair. We understand that every customer's needs are different, and our goal is to cater to your individual requirements while providing a balanced indoor environment and maintaining affordability.
We at Air Experts take pride in putting our customers first, always striving to meet their needs and exceed their expectations. Whether it's through innovative solutions, unparalleled professionalism or our unwavering commitment to quality, we believe in delivering the best possible service to our customers. We understand the importance of maintaining high standards of service, which is why we never compromise on quality. Our team of experts work hard to ensure that our customers receive a comfortable, accountable and truly reliable service, always staying within budget. At Air Experts, we vow to make your comfort our priority.
About Company
At Air Experts, we hold the belief that a comfortable environment is the cornerstone of a good life. This is why we are dedicated to providing the best air conditioning solutions for our customers in Nepal. By sourcing our systems from well-respected manufacturers such as Midea and Mitsubishi, we ensure that we are using the latest and most advanced technology available. Our team of trained and experienced professionals work tirelessly to deliver exceptional and reliable service, whether be it a new installation or an AC repair. We understand that every customer's needs are different, and our goal is to cater to your individual requirements while providing a balanced indoor environment and maintaining affordability.
We at Air Experts take pride in putting our customers first, always striving to meet their needs and exceed their expectations. Whether it's through innovative solutions, unparalleled professionalism or our unwavering commitment to quality, we believe in delivering the best possible service to our customers. We understand the importance of maintaining high standards of service, which is why we never compromise on quality. Our team of experts work hard to ensure that our customers receive a comfortable, accountable and truly reliable service, always staying within budget. At Air Experts, we vow to make your comfort our priority.
