Aarya Hotel and Spa is looking for an experienced and service-oriented Health Club/Spa Manager to lead the daily operations of its spa and wellness facility. The ideal candidate will be responsible for delivering high-quality guest experiences, managing spa staff, ensuring smooth facility operations, and driving revenue growth for the health club and spa department.
Job Responsibilities
- Oversee day-to-day operations of the health club and spa, ensuring efficient and smooth functioning
- Manage, train, and supervise spa therapists, receptionists, and support staff
- Ensure high standards of hygiene, safety, and cleanliness throughout the facility
- Develop and implement spa treatment menus, packages, and seasonal promotions
- Handle guest feedback and complaints professionally to ensure customer satisfaction
- Monitor inventory of spa products and equipment; coordinate procurement as needed
- Prepare and manage the spa department's budget, monitor revenue and expenses
- Coordinate with the hotel's front office, housekeeping, and F&B departments for integrated guest service
- Plan staff schedules/duty rosters to ensure adequate coverage during peak hours
- Conduct regular staff training on service standards, treatments, and product knowledge
- Ensure compliance with health, safety, and licensing regulations
- Prepare monthly performance and revenue reports for management
- Drive membership sales and promote spa/health club packages to hotel guests and outside clients
