1
Construction
Aug 29, 2015
(Expired)
This job has been expired
on 2015-08-29
Job Overview
Education
Diploma in Electrical Engineering
Experience
1 year or more
Job Description
Job Description:
- Directly interface the Clients
- Provide on-site Technical Product Installation & Support
- Provide Customer Support.
- Develops & deploy quality Support system including preventive maintenance & scheduled service.
- Develop Service contracts, Renewal of Contract. Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
- Maintaining customer service logs and internal service records.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Identifies, analyzes & repairs product failures, order replacement as required.
- Quality inventory Management.
- Provide Technical product training & basic user functionality training to Clients.
- Provide ongoing training to improve competencies of the technical staff.
- Work closely with technical staffs to implement appropriate policies to manage work flow & communication.
- Ensure & prepare the technical issues/ product feedback are timely prepared.
- Interact with Customer support, Sales & Senior management to continually evaluate & improve the product support solutions channel & strategy.
Job Specification
Job Specification:
- Ability to lead by Example.
- Understanding of corporate culture, work ethics,
- Understanding of providing quality service to customers in all assigned tasks upholding the company’s values.
- Understanding of Customer expectation, post sales service & urgency to handle customer query on time.
- Expertise in technical troubleshooting & reverse engineering abilities
- Strong interpersonal & leadership skills supported by strong analytical, problem solving & negotiating skills
- Creative thinker, possess “Positive & Can do attitude”
- Energetic & passionate about high tech product
- Self-motivated & demonstrating sense of urgency with flexible work hours
- Team player, SMART goal oriented & self-management/ team Management under corporate culture.
- Commercially Aware, Analytical, factual Decision Maker,
- Excellent communication(Verbal & written) skills
- Willingness to travel as & when required
This job has been expired
on 2015-08-29
