Virtual Assistant (Remote)

We are seeking a motivated Virtual Assistant to join our dynamic global team. The ideal candidate will handle guest communications, coordinate daily operations, manage property listings, and ensure smooth short-term rental experiences for guests. This role demands strong communication, multitasking, and organizational skills, along with the ability to work independently in a remote setting.

Key Responsibilities

• Manage guest communications and handle booking inquiries efficiently.
• Coordinate with cleaners, maintenance teams, and vendors to ensure timely operations.
• Manage reservations, cancellations, and modifications while maintaining calendar accuracy.
• Handle issue resolution professionally (lockouts, maintenance, amenities, etc.).
• Oversee check-ins and check-outs to ensure smooth guest experiences.
• Respond to guest reviews and maintain a positive online reputation.
• Assist with listing updates, content accuracy, and pricing consistency.
• Document all communications, operational updates, and reports clearly.

Education

• Bachelor's degree preferred (any discipline).

Experience

• Prior experience in hospitality, customer service, or administrative support preferred but not mandatory.

Technical Skills

• Must own a laptop, phone, and reliable internet connection.
• Proficiency in English (written and spoken).
• Ability to use ChatGPT effectively for daily task support.
• Strong organizational, time-management, and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Professional, reliable, and proactive attitude.

What We Offer

• Flexible remote work opportunity.
• Exposure to a global team managing high-performing short-term rentals.
• Skill development in guest communication, automation tools, and hospitality operations.
• Opportunity to grow in a rapidly expanding, tech-driven organization.

Location Requirement

• Candidates must be located in Kathmandu, Nepal.