Client Relation Officer

We are looking for a dynamic, creative, and client-focused Client Relation Officer to manage client relationships, generate and follow up on property leads, and strengthen the company’s social media presence. The ideal candidate will be responsible for handling client inquiries, promoting real estate properties, creating engaging social media content, and converting online engagement into potential clients and property visits.

Key Responsibilities

1. Handle inquiries from prospective buyers, investors, and existing clients through phone calls, social media, WhatsApp, email, and other communication channels.
2. Build and maintain strong relationships with prospective and existing clients.
3. Visit properties across the Valley and dierect the photographs and the video
4. Follow up with leads generated through social media, digital campaigns, referrals, and other channels.
5. Coordinate with the sales team to arrange property visits, meetings, and client appointments.
6. Manage client communication throughout the property buying process and ensure a positive customer experience.
7. Handle client concerns, feedback, and queries professionally and ensure timely resolution.
8. Manage and maintain the company’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, and other relevant platforms.
9. Prepare and maintain a regular social media content calendar.
10. Monitor social media trends, audience engagement, and competitor activities to identify opportunities for improvement.
11. Support paid social media campaigns and promotional activities to generate quality property leads.
12. Track and maintain records of social media-generated leads and follow up to improve conversion.
13. Prepare regular reports on social media performance, leads, engagement, client inquiries, and conversions.
14. Collaborate with the sales and marketing team to develop campaigns and promotional strategies for properties.
15. Assist in developing marketing materials, property promotions, and other client-facing content.
16. Maintain accurate records of client interactions, leads, follow-ups, and property inquiries.
17. Represent the company professionally during client meetings, property visits, promotional events, and networking activities.

1. Bachelor’s degree or running in Marketing, Business Administration, Management, Communications, or a related field
2. 1–2 years of experience in client relations, social media management, , sales, customer service, or a related role.
3. Previous experience in the real estate industry will be an advantage.
4. Strong understanding of social media platforms, content creation, and digital marketing.
5. Excellent communication, interpersonal, and client-handling skills.
6. Strong follow-up and relationship management abilities.
7. Creative mindset with the ability to develop engaging social media content.
8. Good knowledge of Facebook, Instagram, TikTok, LinkedIn, and other social media platforms.
9. Ability to respond professionally and promptly to online and offline client inquiries.
10. Strong organizational and multitasking skills.
11. Proactive, self-motivated, and target-oriented approach.
12. Good knowledge of Microsoft Office/Google Workspace.
13. Ability to manage multiple clients, leads, social media activities, and deadlines effectively.

Preferred Qualifications

1. Previous experience in real estate sales, property marketing, or client relationship management.
2. Experience managing social media pages for a business or brand.
3. Experience in generating and converting leads through Facebook, Instagram, TikTok, or other digital platforms.
4. Knowledge of Meta Ads and basic digital advertising concepts.
5. Experience using Canva, CapCut, or similar content creation tools.
6. Basic understanding of real estate marketing and property sales processes.
7. Experience handling CRM systems or lead management tools.

Key Competencies

1. Client Relationship Management
2. Social Media Management
3. Lead Generation & Follow-up
4. Real Estate Marketing
5. Customer Service
6. Content Creation
7. Digital Marketing
8. Communication & Interpersonal Skills
9. Brand Management
10. Creativity
11. Problem Solving
12. Negotiation & Persuasion
13. Time Management
14. Target Orientation