Service Adviser
- No. of Openings 4
- Industry Automobile
- Category Social Media/Customer Support
- Location kathmandu, Kathmandu, Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Mar 22, 2026 (13 days left)
- Skills Ability to manage stress and prioritize tasks effectively, Ability to work independently and also in a group, ability to work hard, Ability to perform under pressure, Ability to multitask
Job Description
- Welcome customers and create a professional first impression.
- Listen to customer concerns and clearly record complaints.
- Explain service process, cost estimate, and delivery time in simple language.
- Build long-term trust and customer loyalty.
- Prepare accurate Job Cards with complete vehicle and customer details.
- Ensure proper documentation before handing vehicle to workshop.
- Maintain service records and follow company SOP.
- Coordination with Technical Team
- Coordinate with Service Supervisor and Technicians for job progress.
- Monitor turnaround time (TAT) and ensure timely delivery.
- Communicate technical updates to customers in easy-to-understand language.
- Coordinate with Parts Counter for spare parts availability.
- Cross-check labour and parts billing before delivery.
- Ensure transparent billing and explain charges to customer.
- Confirm all customer complaints are addressed before delivery.
- Conduct basic visual inspection (cleanliness, washing, accessories).
- Explain work done and next service schedule to customer.
- Support achievement of monthly service revenue and CSI targets.
- Handle customer complaints calmly and professionally.
- Support service camps, follow-up calls, and retention activities.
- Maintain front desk discipline and service process flow.
Job Specification
- A degree in mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
About Company
Padma Jyoti Group was established by Maniharsha Jyoti in the 1940s. One of Nepal’s industrial and trading powerhouses, Padma Jyoti Group takes prid...
Padma Jyoti Group was established by Maniharsha Jyoti in the 1940s. One of Nepal’s industrial and trading powerhouses, Padma Jyoti Group takes pride in its 3000+ employees, 1 million+ customers and 200+ dealer network over diverse business verticals and companies.
