Kathmandu, Kathmandu, Kathmandu District
Social Media/Customer Support
Mar 22, 2026
(Expired)
Salary
Nrs. Monthly(Negotiable)
This job has been expired
on 2026-03-22
Job Overview
Openings
4
Industry
Automobile
Category
Social Media/Customer Support
Job Level
Mid Level
Job Type
Full Time
Salary
Nrs. Monthly
(Negotiable)
Education
Intermediate (+2)
Experience
Fresher
Job Shift
Day
Gender
Both
Required Skills
Ability to multitask
Ability to perform under pressure
Ability to work independently and also in a group
Ability to work under pressure
Job Description
The Customer Relationship Officer is responsible for building and maintaining strong relationships with customers, ensuring high levels of satisfaction, and acting as a key point of contact between the company and its clients. The role focuses on understanding customer needs, resolving issues, and supporting long-term customer retention and loyalty.
Key Responsibilities:
Welcome customers and ensure a premium first impression
Manage customer appointments, job cards, and service flow coordination
Explain service processes, timelines, and basic service details
Handle customer queries, complaints, and feedback professionally
Coordinate with Service Advisors and workshop team for timely updates
Ensure follow-up calls post-service for feedback and satisfaction
Maintain CRM records and customer data accuracy
Promote value-added services, AMC, and accessories when applicable
Job Specification
Excellent communication skills (English + local language)
Strong customer-handling and problem-solving skills
Presentable personality with a customer-first attitude
Basic computer & CRM knowledge
The Customer Relationship Officer is responsible for building and maintaining strong relationships with customers, ensuring high levels of satisfaction, and acting as a key point of contact between the company and its clients. The role focuses on understanding customer needs, resolving issues, and supporting long-term customer retention and loyalty.
Key Responsibilities:
Welcome customers and ensure a premium first impression
Manage customer appointments, job cards, and service flow coordination
Explain service processes, timelines, and basic service details
Handle customer queries, complaints, and feedback professionally
Coordinate with Service Advisors and workshop team for timely updates
Ensure follow-up calls post-service for feedback and satisfaction
Maintain CRM records and customer data accuracy
Promote value-added services, AMC, and accessories when applicable
Excellent communication skills (English + local language)
Strong customer-handling and problem-solving skills
Presentable personality with a customer-first attitude
Basic computer & CRM knowledge
This job has been expired
on 2026-03-22
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Padma Jyoti Group was established by Maniharsha Jyoti in the 1940s. One of Nepal’s industrial and trading powerhouses, Padma Jyoti Group takes pride in its 3000+ employees, 1 million+ customers and 200+ dealer network over diverse business verticals and companies.
