Sales & Marketing

The Sales & Marketing Officer is responsible for promoting and selling hardware products, building relationships with contractors and customers, and increasing store sales through effective marketing and customer service.

Key Responsibilities

Sales Duties

• Assist customers in selecting hardware materials such as cement, paint, tools, plumbing items, and electrical items
• Explain product features, pricing, and usage
• Achieve daily and monthly sales targets
• Prepare quotations and invoices
• Handle bulk orders from contractors and builders

Marketing Duties

• Visit construction sites to promote products
• Build relationships with contractors, engineers, and builders
• Promote new products and special offers
• Identify new customers and business opportunities
• Support social media promotion (Facebook, WhatsApp marketing)

Customer Relationship Management

• Maintain strong relationships with regular customers
• Handle customer complaints professionally
• Provide after-sales support

Store & Inventory Support

• Monitor stock availability
• Coordinate with suppliers for orders
• Assist in maintaining product display and organization

• Strong communication and persuasion skills
• Basic knowledge of hardware and construction materials
• Customer service and relationship management ability
• Negotiation skills
• Basic computer knowledge (billing and inventory systems)
• Ability to travel locally for site visits

Qualification

• Minimum: +2 (Intermediate)
• Preferred: Bachelor’s degree in Management, Marketing, or related field
• Prior experience in hardware store sales preferred; freshers may apply