We are looking for confident, fluent English speakers with strong B2C sales experience to join our growing Australian renewable energy sales team.
This role is ideal for professionals who have worked in international BPOs, call centres, telesales, inside sales, lead generation, or customer service campaigns serving Australia, the UK, USA, or Canada.
You will communicate directly with residential customers in Australia, understand their requirements, qualify opportunities, and help customers explore suitable renewable-energy and energy-efficiency solutions.
Our campaigns include Battery Storage, Solar PV, Heat Pumps, and Reverse Cycle Air Conditioning.
This is not a basic call-centre position. We are looking for sales professionals who can confidently hold a natural conversation with Australian customers, build trust, handle objections, and convert genuine customer interest into qualified opportunities and sales.
What You'll Be Doing
- Speak directly with residential customers across Australia through outbound and inbound sales campaigns.
- Contact customers who have submitted enquiries through digital marketing, social media, online campaigns, and other approved lead-generation channels.
- Generate and qualify B2C opportunities using assigned customer databases and campaigns.
- Have professional, natural conversations with Australian customers rather than simply reading from a script.
- Understand customer requirements and identify suitable Battery Storage, Solar PV, Heat Pump, and Reverse Cycle Air Conditioning solutions.
- Assess basic customer eligibility for applicable Australian Government energy incentive and upgrade programs.
- Clearly explain products, pricing, available incentives, installation processes, and finance options where applicable.
- Ask the right questions to understand the customer's needs, property, existing energy system, and buying intentions.
- Handle objections, pricing questions, comparisons, and complex customer enquiries confidently.
- Build trust and rapport with customers while maintaining a professional and consultative sales approach.
- Book qualified appointments or progress customers towards a sale depending on the assigned campaign.
- Follow up with prospective customers and maintain an organised sales pipeline.
- Maintain accurate customer information, notes, follow-ups, and outcomes in the company's CRM.
- Consistently achieve individual sales, conversion, and lead-quality targets.
- Follow Australian regulatory requirements, campaign guidelines, and internal compliance procedures.
- Support and mentor junior team members when required.
English Communication Requirements
Strong spoken English is one of the most important requirements for this position.
You should be able to:
- Speak English fluently, confidently, and naturally.
- Communicate clearly over the phone without sounding overly scripted.
- Use clear pronunciation that is easily understood by Australian customers.
- Understand different Australian accents and conversational speaking styles.
- Listen carefully and respond appropriately rather than simply following a fixed script.
- Explain technical or pricing information in simple, customer-friendly English.
- Build rapport and maintain a professional conversation with customers from different backgrounds.
- Handle objections and unexpected questions confidently in English.
- Adjust your communication style depending on the customer and situation.
Candidates with previous experience communicating with Australian, British, American, or Canadian customers will be highly regarded
What We're Looking For
We are particularly interested in candidates with experience in:
- International BPO / Voice Process
- International Call Centre
- Telesales
- Telemarketing
- Inside Sales
- B2C Sales
- Lead Generation
- Appointment Setting
- Customer Acquisition
- Customer Service with Sales
- Renewable Energy / Solar Sales
Required Experience & Skills
- Ideally 2+ years of B2C sales, telesales, telemarketing, international voice-process, call-centre, lead-generation, or similar customer-facing experience.
- Demonstrated ability to achieve or exceed sales and conversion targets.
- Excellent spoken English and professional telephone communication skills.
- Strong listening, questioning, persuasion, negotiation, and objection-handling skills.
- Ability to build customer rapport quickly and naturally.
- Strong closing and follow-up skills.
- Comfortable working in a performance-driven and target-oriented environment.
- Good computer skills and ability to work confidently with CRM systems and online platforms.
- Ability to maintain accurate customer notes and manage follow-up activities effectively.
- Professional attitude, reliability, and willingness to learn.
