We are looking for confident, fluent English speakers with strong B2C sales experience to join our growing Australian renewable energy sales team.
This role is ideal for professionals who have worked in international BPOs, call centres, telesales, inside sales, lead generation, or customer service campaigns serving Australia, the UK, USA, or Canada.
You will communicate directly with residential customers in Australia, understand their requirements, qualify opportunities, and help customers explore suitable renewable-energy and energy-efficiency solutions.
Our campaigns include Battery Storage, Solar PV, Heat Pumps, and Reverse Cycle Air Conditioning.
This is not a basic call-centre position. We are looking for sales professionals who can confidently hold a natural conversation with Australian customers, build trust, handle objections, and convert genuine customer interest into qualified opportunities and sales.
What You'll Be Doing
- Speak directly with residential customers across Australia through outbound and inbound sales campaigns.
- Contact customers who have submitted enquiries through digital marketing, social media, online campaigns, and other approved lead-generation channels.
- Generate and qualify B2C opportunities using assigned customer databases and campaigns.
- Have professional, natural conversations with Australian customers rather than simply reading from a script.
- Understand customer requirements and identify suitable Battery Storage, Solar PV, Heat Pump, and Reverse Cycle Air Conditioning solutions.
- Assess basic customer eligibility for applicable Australian Government energy incentive and upgrade programs.
- Clearly explain products, pricing, available incentives, installation processes, and finance options where applicable.
- Ask the right questions to understand the customer's needs, property, existing energy system, and buying intentions.
- Handle objections, pricing questions, comparisons, and complex customer enquiries confidently.
- Build trust and rapport with customers while maintaining a professional and consultative sales approach.
- Book qualified appointments or progress customers towards a sale depending on the assigned campaign.
- Follow up with prospective customers and maintain an organised sales pipeline.
- Maintain accurate customer information, notes, follow-ups, and outcomes in the company's CRM.
- Consistently achieve individual sales, conversion, and lead-quality targets.
- Follow Australian regulatory requirements, campaign guidelines, and internal compliance procedures.
- Support and mentor junior team members when required.
English Communication Requirements
Strong spoken English is one of the most important requirements for this position.
You should be able to:
- Speak English fluently, confidently, and naturally.
- Communicate clearly over the phone without sounding overly scripted.
- Use clear pronunciation that is easily understood by Australian customers.
- Understand different Australian accents and conversational speaking styles.
- Listen carefully and respond appropriately rather than simply following a fixed script.
- Explain technical or pricing information in simple, customer-friendly English.
- Build rapport and maintain a professional conversation with customers from different backgrounds.
- Handle objections and unexpected questions confidently in English.
- Adjust your communication style depending on the customer and situation.
Candidates with previous experience communicating with Australian, British, American, or Canadian customers will be highly regarded
What We're Looking For
We are particularly interested in candidates with experience in:
- International BPO / Voice Process
- International Call Centre
- Telesales
- Telemarketing
- Inside Sales
- B2C Sales
- Lead Generation
- Appointment Setting
- Customer Acquisition
- Customer Service with Sales
- Renewable Energy / Solar Sales
Required Experience & Skills
- Ideally 2+ years of B2C sales, telesales, telemarketing, international voice-process, call-centre, lead-generation, or similar customer-facing experience.
- Demonstrated ability to achieve or exceed sales and conversion targets.
- Excellent spoken English and professional telephone communication skills.
- Strong listening, questioning, persuasion, negotiation, and objection-handling skills.
- Ability to build customer rapport quickly and naturally.
- Strong closing and follow-up skills.
- Comfortable working in a performance-driven and target-oriented environment.
- Good computer skills and ability to work confidently with CRM systems and online platforms.
- Ability to maintain accurate customer notes and manage follow-up activities effectively.
- Professional attitude, reliability, and willingness to learn.
Education
A bachelor's degree in business administration, Management, Marketing, or a related field is preferred. However, education will not be a barrier for candidates who can demonstrate strong international sales experience, excellent English communication, and a proven sales track record.
If you have strong practical experience, we encourage you to apply even if you do not hold a Bachelor's degree.
Preferred Experience
Preference will be given to candidates who have:
- Worked on an Australian sales or customer-service campaign.
- Regularly communicated with customers in Australia, the UK, USA, or Canada.
- Previous experience in international outbound or inbound sales.
- Strong B2C closing experience.
- Experience working with warm leads and digital enquiries.
- Experience with solar, renewable energy, utilities, telecommunications, insurance, or home-improvement campaigns.
- Knowledge of Australian customer-service expectations.
- Experience using CRM and sales pipeline management systems.
- Previous experience coaching, mentoring, or supporting junior sales representatives.
Knowledge of Australian renewable-energy products or Government incentive programs is advantageous but not essential, as comprehensive product and campaign training will be provided
Working Hours
- Monday to Friday
- 5:00 AM – 1:00 PM Nepal Time
- Candidates must be comfortable working these hours consistently.
- Saturday & Sunday: Off
Salary & Benefits
- NPR 20,000–35,000 monthly salary, depending on experience, communication skills, and demonstrated sales capability.
- Uncapped sales commission with strong earning potential.
- Performance-based incentives and recognition programs.
- Performance-based salary reviews.
- Five-day working week.
- Saturday and Sunday off.
- Dashain Bonus in accordance with company policy and applicable labour regulations.
- Paid Casual Leave, Sick Leave, Annual Leave, and other applicable statutory leave.
- Comprehensive training on Australian renewable-energy products, campaigns, compliance, and sales processes.
- Ongoing sales coaching and professional development.
- Opportunities to progress into Senior Sales, Team Leader, Training, Quality, or Management positions.
- Supportive and performance-focused working environment.
Who Should Apply?
You should consider applying if you are someone who:
- Enjoys speaking with customers and can communicate confidently in English.
- Has experience dealing with international customers.
- Can hold a natural conversation instead of simply reading a script.
- Understands how to ask questions, identify customer needs, and create genuine buying interest.
- Is comfortable handling objections and difficult conversations.
- Is motivated by sales targets and commissions.
- Takes ownership of follow-ups and customer relationships.
- Wants to develop a long-term career working with the Australian market.
Experienced International BPO Candidates Are Strongly Encouraged to Apply
If you have previously worked on an Australian, UK, US, or Canadian voice campaign and have strong English communication and sales skills, we would particularly like to hear from you.
Recruitment Process
Shortlisted candidates may be assessed on:
- Spoken English fluency
- Pronunciation and clarity
- Listening and comprehension
- Confidence and conversational ability
- Sales questioning
- Customer rapport
- Objection handling
- Role-play / mock customer call
- Previous sales performance and experience
Note: Applications will be reviewed on a rolling basis, and early applications are encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
