Ticketing Officer

Global Explore Travels and Tours are seeking a motivated, professional, and customer-focused Ticketing Officer to join our growing team. If you are passionate about the travel industry and committed to delivering excellent customer service, we encourage you to apply.

Roles and Responsibilities

• Handle travel and ticketing inquiries in a professional and efficient manner.
• Manage flight ticketing and reservations using GDS systems such as Amadeus, Galileo, or Sabre.
• Provide clients with suitable travel, ticketing, and reservation options based on their needs and preferences.
• Deliver exceptional customer service and ensure high levels of client satisfaction.
• Answer and direct phone calls courteously and professionally.
• Schedule appointments and manage calendars to support smooth office operations.
• Sort, organize, and distribute mails, documents, and correspondence promptly.
• Coordinate daily administrative activities and maintain organized office records.
• Supervise and support junior administrative staff to enhance team productivity and professional growth.
• Maintain accuracy and attention to detail while working in a fast-paced environment.

• Bachelor’s degree or master’s Degree in a relevant field.
• Minimum 2 years + of experience in ticketing, reservations, or the travel and tourism industry.
• Candidates must be 23 years of age or above.

Required Skills & Competencies

• Excellent verbal and written communication skills in English.
• Strong knowledge of Microsoft Office applications, Email, and Internet usage.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional attitude with high integrity and customer-handling skills.
• Ability to work independently and collaboratively within a team.
• Smart, proactive, and capable of handling customer requirements efficiently.
• Ability to perform effectively under pressure while maintaining service quality.