FR International is seeking a Customer Support Officer for our Import & Trading operations. The Customer Support Officer is responsible for ensuring seamless communication between customers and operations by providing accurate shipment visibility, timely updates, and efficient administrative support. The role plays a critical part in enhancing customer satisfaction through proactive tracking, reporting, documentation management, and coordination of land freight operations.
Key Responsibilities
- Monitor and track all land shipments, ensuring accurate status visibility throughout the transportation cycle.
- Provide timely and professional shipment updates to customers and address inquiries promptly.
- Prepare and maintain customer-specific Daily Status Reports (DSRs) and operational trackers.
- Generate quotations, Purchase Orders (POs), and other customer-related documents as required.
- Maintain accurate shipment records, databases, and operational reports.
- Coordinate with internal departments to obtain shipment information and resolve operational issues.
- Escalate delays, discrepancies, and service concerns to the relevant stakeholders.
- Ensure all customer communications and documentation are handled accurately and within established timelines.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
