Ticketing Officer
- No. of Openings 3
- Category Travel/Leisure
- Location Thamel, Kathmandu
- Job Level Junior Level
- Education Level Intermediate (+2)
- Desired Candidate All Genders
- Expiry date Apr 15, 2026 (13 days left)
- Skills Team Management, Computer skills, Communication skills, Speak multiple languages, Ticketing Systems Proficiency
Job Description
Issue tickets accurately for airlines, buses, or events using Sabre, Amadeus, Galileo, or other ticketing systems.
Handle customer enquiries regarding ticket availability, pricing, schedules, and policies.
Process reservations, cancellations, refunds, and exchanges as per company guidelines.
Maintain proper records of daily ticket sales, transactions, and cash handling.
Ensure correct billing and generate invoices/receipts for customers.
Coordinate with operations or transport teams for seat allocation and scheduling updates.
Provide excellent customer service and resolve customer complaints professionally.
Verify customer details and ensure compliance with booking procedures and documentation.
Update ticketing software/system regularly with accurate data.
Follow company policies, safety regulations, and standard operating procedures.
Assist in reporting daily/weekly sales and revenue to management.
Promote additional services or offers to increase sales (upselling where applicable).
Job Specification
Minimum +2 / Bachelor’s degree in business, management, or a related field.
Prior experience in ticketing, customer service, or front desk roles preferred.
Knowledge of ticketing systems/software (e.g., airline or event booking systems).
Basic accounting and cash handling skills.
Strong communication and interpersonal skills.
Good customer service and problem-solving ability.
Ability to handle high-pressure situations and manage queues efficiently.
Basic computer skills (MS Word, Excel, email handling).
Attention to detail and accuracy in ticket issuance and data entry.
Ability to work in shifts, on weekends, and on holidays if required.
Honest, responsible, and well-disciplined personality.
Good command of English and Nepali languages (additional languages are an advantage).
About Company
Desire Nepal is a government registered adventure travel and Tour Company established by a group of young dynamic and adventure tours experts who h...
Desire Nepal is a government registered adventure travel and Tour Company established by a group of young dynamic and adventure tours experts who have been working in this field for more than a decade. Desire Nepal treks and tours offers off-the-beaten-treks, small group, family, youth and school adventures in the Himalayan kingdom of Nepal, Tibet and Bhutan.
Desire Nepal treks and tours offer white water rafting, wildlife safari tour in Chitwan National Park and Bardia National park and we take you to the world heritage sites in Kathmandu, Patan and Bhaktapur. Desire Nepal treks and tours active trekking trips to the Everest Base Camp, Annapurna Base camp, Annapurna Circuit, around Manaslu, Upper Mustang and to other trekking region in Nepal, Tibet and Bhutan are life time journey for adventure enthusiasts.
