Ticketing Officer

Issue tickets accurately for airlines, buses, or events using Sabre, Amadeus, Galileo, or other ticketing systems.

Handle customer enquiries regarding ticket availability, pricing, schedules, and policies.

Process reservations, cancellations, refunds, and exchanges as per company guidelines.

Maintain proper records of daily ticket sales, transactions, and cash handling.

Ensure correct billing and generate invoices/receipts for customers.

Coordinate with operations or transport teams for seat allocation and scheduling updates.

Provide excellent customer service and resolve customer complaints professionally.

Verify customer details and ensure compliance with booking procedures and documentation.

Update ticketing software/system regularly with accurate data.

Follow company policies, safety regulations, and standard operating procedures.

Assist in reporting daily/weekly sales and revenue to management.

Promote additional services or offers to increase sales (upselling where applicable).

Minimum +2 / Bachelor’s degree in business, management, or a related field.

Prior experience in ticketing, customer service, or front desk roles preferred.

Knowledge of ticketing systems/software (e.g., airline or event booking systems).

Basic accounting and cash handling skills.

Strong communication and interpersonal skills.

Good customer service and problem-solving ability.

Ability to handle high-pressure situations and manage queues efficiently.

Basic computer skills (MS Word, Excel, email handling).

Attention to detail and accuracy in ticket issuance and data entry.

Ability to work in shifts, on weekends, and on holidays if required.

Honest, responsible, and well-disciplined personality.

Good command of English and Nepali languages (additional languages are an advantage).