Service Engineer

Delta Autocorp Pvt. Ltd. is seeking a skilled and proactive Service Engineer to support branch and dealer service operations. The role involves providing technical support, managing warranty claims, ensuring service quality compliance, and enhancing overall customer satisfaction through effective training, audits, and technical problem resolution.

Key Responsibilities
Technical Support & Service Operations

• Provide technical support to branches and authorized dealer service centers to ensure high-quality service delivery.
• Assist in diagnosing complex technical issues and support effective resolution.
• Coordinate with internal teams and OEM principals for technical matters.

Warranty Management

• Evaluate, process, and approve warranty claims in accordance with company and OEM policies.
• Ensure timely coordination with concerned departments for warranty settlements and approvals.
• Maintain accurate warranty documentation and records.

Service Quality & Compliance

• Conduct periodic service audits at branches and dealer workshops.
• Ensure compliance with company standards and OEM service guidelines.
• Identify gaps in service quality and recommend corrective actions.

Training & Development

• Provide technical training and on-the-job guidance to service technicians at branches and dealer service centers.
• Support skill development initiatives to improve service efficiency and technical competency.

Reporting & Continuous Improvement

• Analyze recurring technical and service-related issues.
• Prepare technical reports and submit findings to management.
• Recommend corrective and preventive actions to minimize repeat failures and improve service performance.

• Bachelor’s degree in mechanical engineering (mandatory).
• Minimum 2 years of experience in automotive service, technical support, or after-sales operations.
• Experience working with dealer networks and OEM standards will be an added advantage.

Skills & Competencies

• Strong technical knowledge of automotive systems and diagnostics.
• Good analytical and problem-solving skills.
• Effective communication and coordination abilities.
• Ability to train and guide technical staff.
• Willingness to travel to branches and dealer service centers as required.
• Strong sense of responsibility and customer-oriented mindset.

What We Offer

• Opportunity to work with a growing automotive organization.
• Professional learning and career growth opportunities.

Supportive work environment with exposure to OEM standards and systems.