Client Service Representative

D:20 Labs is seeking a creative, organized, and communication-oriented Client Service Representative to act as a bridge between clients and internal creative teams. The candidate will be responsible for understanding client requirements, coordinating creative briefs, contributing content ideas, assisting with campaign planning, and ensuring smooth project execution and timely delivery.

Key Responsibilities

• Manage day-to-day communication with assigned clients and understand their requirements, objectives, and feedback.

• Coordinate client briefs, revisions, deliverables, and approvals with internal teams.

• Maintain regular client updates, follow-ups, and professional relationships.

• Assist in developing monthly content calendars and digital campaign plans.

• Research social media trends, audience behavior, competitors, and content opportunities.

• Brainstorm creative ideas for reels, social media posts, digital advertisements, and marketing campaigns.

• Prepare creative briefs, references, presentations, captions, and basic campaign content.

• Coordinate with designers, video editors, production teams, and digital advertising specialists.

• Monitor project timelines, production schedules, deadlines, and campaign execution.

• Track social media performance and assist in preparing basic performance reports and content improvement strategies.

• Bachelor's degree in Marketing, Business Administration, Mass Communication, Media Studies, or a related field.

• Fresh graduates with relevant skills and a strong willingness to learn are encouraged to apply.

• 0–2 years of experience in client servicing, social media management, content creation, or digital marketing.

• Basic understanding of Facebook, Instagram, TikTok, and emerging social media trends.

• Strong written and verbal communication skills in both Nepali and English.

• Creative thinking, organizational skills, and the ability to manage multiple tasks.

• Basic proficiency in Google Workspace, Microsoft Office, and presentation tools.

• Previous experience with content calendars or creative agency workflows will be an added advantage.

Required Skills

• Client Communication and Relationship Management

• Content Planning and Creative Thinking

• Social Media Knowledge

• Campaign Coordination

• Brief Writing and Presentation Skills

• Research and Trend Analysis

• Time Management and Multitasking

• Team Coordination and Problem-Solving

What We Value

Curiosity about content and creativity, confidence in client communication, initiative, accountability, a proactive attitude, and eagerness to learn and grow in a creative agency environment.