COSMED Plastic Surgery Center is seeking a confident, customer-focused, and target-driven Female Sales Officer to join our team. The ideal candidate will be responsible for handling client inquiries, providing consultation support, building trust with prospective clients, and converting inquiries into appointments and procedures while ensuring an exceptional customer experience.
Key Responsibilities
- Respond promptly and professionally to client inquiries received via phone calls, WhatsApp, social media platforms, email, and walk-in visits.
- Provide accurate information regarding cosmetic and plastic surgery procedures, treatments, pricing, and available services.
- Follow up with prospective clients to convert inquiries into consultations, appointments, and treatment bookings.
- Build and maintain strong relationships with clients by delivering exceptional customer service before, during, and after consultations.
- Achieve assigned monthly sales, appointment booking, and conversion targets.
- Maintain accurate records of client interactions, inquiries, appointments, and follow-up activities using CRM or other company systems.
- Coordinate closely with doctors, patient coordinators, and other departments to ensure a seamless client experience.
- Address client concerns professionally and ensure timely resolution of queries.
- Stay updated on all treatments, promotional offers, and service packages offered by the center.
- Prepare daily and monthly sales and follow-up reports as required by management.
- Maintain confidentiality of client information and adhere to professional and ethical standards.
