Jr. Associate - Retail Support Classic Tech Pvt. Ltd.

Jr. Associate - Retail Support

Full Time
Classic Tech Pvt. Ltd.
Kathmandu District Internet/Software May 25, 2026 (Expired)

Salary

Nrs. 15k

This job has been expired on 2026-05-25
Job Overview
Openings 10
Industry ISP
Category Internet/Software
Job Level Entry Level
Education Intermediate (+2)
Experience 6 months
Job Shift Day
Gender Both
Required Skills
Ability to perform under pressure Ability to work independently and also in a group Ability to multitask
Job Description
  • Provide first-level technical support via phone, email, or ticketing system
  • Respond promptly to customer inquiries and resolve basic technical issues
  • Troubleshoot internet, network, software, and hardware-related problems
  • Log and maintain accurate records of customer issues and resolutions
  • Escalate unresolved or complex issues to L2/L3 support teams
  • Follow standard operating procedures (SOPs) and service guidelines
  • Ensure timely follow-up with customers until issue resolution
  • Maintain customer satisfaction through professional communication
  • Assist in installation guidance and basic configuration support

 

Job Specification
  • Minimum +2 or bachelor’s degree preferred
  • Good communication and interpersonal skills
  • Basic computer knowledge
  • Ability to work in evening shifts (2 PM to 10 PM)
  • Positive attitude and willingness to learn

 

This job has been expired on 2026-05-25

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