Retail Support L1- Associate Classic Tech Pvt. Ltd.

Retail Support L1- Associate

Full Time
Classic Tech Pvt. Ltd.
New Baneshwor, Kathmandu, Kathmandu District Internet/Software Apr 12, 2026 (Expired)

Salary

Nrs. 15K Monthly

This job has been expired on 2026-04-12
Job Overview
Openings 30
Industry ISP
Category Internet/Software
Job Level Entry Level
Education Intermediate (+2)
Experience Fresher
Job Shift Day
Gender Both
Required Skills
Ability to perform under pressure Ability to work independently and also in a group Ability to multitask
Job Description

Key Responsibilities

  • Provide first-level technical support via phone, email, or ticketing system
  • Respond promptly to customer inquiries and resolve basic technical issues
  • Troubleshoot internet, network, software, and hardware-related problems
  • Log and maintain accurate records of customer issues and resolutions
  • Escalate unresolved or complex issues to L2/L3 support teams
  • Follow standard operating procedures (SOPs) and service guidelines
  • Ensure timely follow-up with customers until issue resolution
  • Maintain customer satisfaction through professional communication
  • Assist in installation guidance and basic configuration support
Job Specification
  • Minimum +2 or bachelor’s degree preferred
  • Good communication and interpersonal skills
  • Basic computer knowledge
  • Ability to work in evening shifts (2 PM to 10 PM)
  • Positive attitude and willingness to learn
This job has been expired on 2026-04-12

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